Handling insurance claims demands more than just technical knowledge. Senior claims professionals must be able to manage complex cases, resolve disputes, support colleagues and make fair, informed decisions that protect both the business and the customer. The QualCert Level 3 Diploma in Insurance Claims Handling is designed for those who want to reach this advanced standard and progress confidently into senior, supervisory or specialist claims roles.
This comprehensive diploma builds on the foundations laid at Level 1 and Level 2. It deepens learners’ understanding of policy wording, legal principles and advanced investigation techniques while developing the leadership and communication skills needed to manage teams and workflows effectively. Learners also gain expertise in assessing risk, maintaining compliance and upholding the highest professional and ethical standards.
The QualCert Level 3 Diploma in Insurance Claims Handling covers a range of advanced topics that prepare learners for the demands of senior claims work. Units typically include strategic claims management, managing claims teams, understanding litigation processes, analysing claims data and applying risk assessment methods.
Participants also focus on leadership and ethics, ensuring they can manage teams responsibly, handle sensitive cases with integrity and support a positive workplace culture. By combining technical knowledge with practical leadership development, the diploma equips learners to contribute strategically to their organisation’s success.
Holding the QualCert Level 3 Diploma in Insurance Claims Handling demonstrates a high level of competence and a commitment to maintaining professional standards. Learners develop practical skills that allow them to handle high-value and complex claims, resolve disputes effectively and manage financial risks.
QualCert is trusted by employers and professionals for delivering practical, industry-relevant training that meets UK standards. Its flexible approach and clear learning outcomes mean that learners can apply what they study directly to their daily work, adding value from day one.
If you are ready to advance to senior claims handling, supervisory or specialist roles, the QualCert Level 3 Diploma in Insurance Claims Handling provides the depth of knowledge and practical skills you need.
Course Contents of QualCert Level 3 Diploma in Insurance Claims Handling:
The QualCert Level 3 Diploma in Insurance Claims Handling, offers 60 Credits, requiring a Total Qualification Time (TQT) of 300 hours, including 210 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06166-1 | Strategic Claims Analysis | 10 | 35 | 50 |
| QC06166-2 | Managing High-Value Claims | 10 | 35 | 50 |
| QC06166-3 | Dispute Resolution and Arbitration | 10 | 35 | 50 |
| QC06166-4 | Ethics and Corporate Governance | 10 | 35 | 50 |
| QC06166-5 | Performance Monitoring in Claims Departments | 10 | 35 | 50 |
| QC06166-6 | Advanced Fraud Risk Management | 10 | 35 | 50 |
Entry Requirements for the QualCert Level 3 Diploma in Insurance Claims Handling:
To enroll in the QualCert Level 3 Diploma in Insurance Claims Handling, following are requirement:
- Minimum Age: Learners must be at least 18 years old at the time of registration.
- Educational Background: A general secondary education, such as GCSEs or equivalent, is recommended. It is strongly advised that learners have completed the QualCert Level 1 and Level 2 Diplomas or Certificates in Insurance Claims Handling, or an equivalent recognised qualification.
- Experience: Learners should have relevant practical experience in an insurance claims handling role, ideally with exposure to intermediate or complex claims tasks. This may include experience supervising junior staff, supporting investigations or managing parts of the claims process independently.
- Language Proficiency: Learners should have a good standard of written and spoken English. Where English is not their first language, a proficiency level equivalent to CEFR B2 (Upper Intermediate) is recommended to ensure they can follow advanced course content, contribute to discussions and complete assessments successfully.
These entry requirements help ensure that learners have the right foundation to succeed at Level 3 and apply advanced knowledge and skills confidently in senior claims handling or supervisory positions.
Learning Outcomes of QualCert Level 3 Diploma in Insurance Claims Handling:
Strategic Claims Analysis
- Analyse complex claims data to identify trends and inform decision-making
- Evaluate the impact of strategic claims handling on business performance
- Develop recommendations to improve claims processes and outcomes
Managing High-Value Claims
- Apply advanced techniques to handle large or sensitive claims effectively
- Coordinate stakeholders and manage communications in high-value cases
- Ensure accurate settlement calculations and protect the organisation’s financial interests
Dispute Resolution and Arbitration
- Use structured approaches to resolve disputes and minimise escalation
- Understand the principles and procedures of arbitration in insurance claims
- Represent the organisation professionally during dispute resolution processes
Ethics and Corporate Governance
- Apply ethical principles to complex claims scenarios and decision-making
- Understand the role of corporate governance in insurance claims operations
- Promote a culture of integrity and compliance within claims teams
Performance Monitoring in Claims Departments
- Design and implement performance measures for claims teams
- Monitor workflows and service standards to ensure targets are met
- Use performance data to identify improvements and support team development
Advanced Fraud Risk Management
- Identify and assess sophisticated fraud risks within complex claims
- Develop strategies to detect, investigate and prevent fraudulent activity
- Apply fraud management best practices to protect organisational reputation and resources
The QualCert Level 3 Diploma in Insurance Claims Handling, is ideal for:
- Experienced claims handlers who want to move into senior or specialist roles within the insurance sector
- Team leaders, supervisors or senior administrators aiming to formalise their advanced skills and knowledge
- Learners who have completed the QualCert Level 1 and Level 2 Diplomas or Certificates and wish to progress to a higher level
- Professionals returning to the insurance industry who want to update their knowledge and demonstrate current expertise
- Employers looking to develop confident, capable senior claims staff who can manage complex claims, resolve disputes and lead teams effectively
- Anyone who wants to build a long-term career path in insurance claims handling, with the skills and credibility to handle complex cases and support continuous improvement in their organisation
This qualification is ideal for those who want to combine technical knowledge with leadership skills and make a strong impact in a demanding and rewarding area of the insurance profession.