As the insurance industry evolves, companies increasingly seek claims handlers who combine technical knowledge with the ability to manage cases confidently and deliver excellent customer service. The QualCert Level 2 Diploma in Insurance Claims Handling provides the ideal opportunity for learners to strengthen their understanding of the claims process, develop practical skills and prepare for more complex responsibilities within a busy claims environment.
Building on the basics covered at Level 1, the Level 2 Diploma goes deeper into how insurance policies work, how to investigate and validate claims thoroughly and how to handle negotiations and customer interactions with professionalism. The course provides a balanced mix of technical knowledge, legal understanding and people skills, ensuring learners can work efficiently and add real value to an insurance team.
The QualCert Level 2 Diploma includes a series of in-depth study units designed to help learners apply what they know in realistic work scenarios. Topics typically covered include policy wording and its impact on claims decisions, advanced claims investigation techniques, fraud detection, negotiation of settlements, regulatory compliance and the financial implications of claims.
Learners also focus on effective communication, accurate record keeping and professional conduct, all of which are essential for handling claims correctly and maintaining an insurer’s reputation. The course equips learners with the skills to support colleagues, manage a personal caseload and interact confidently with claimants and third parties.
QualCert is trusted by learners and employers for delivering industry-relevant training that meets UK professional standards. Its clear, practical approach means learners can put their skills into practice straight away, adding real value to their team.
The diploma’s flexible delivery and clear learning outcomes make it easy for organisations to train new staff or support existing employees who want to develop their expertise and contribute more to the success of their company.
If you are ready to build your insurance claims knowledge, gain a recognised qualification and prepare for greater responsibility in your role, the QualCert Level 2 Diploma in Insurance Claims Handling is the ideal choice.
Course Contents of QualCert Level 2 Diploma in Insurance Claims Handling:
The QualCert Level 2 Diploma in Insurance Claims Handling, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06165-1 | Advanced Claims Practices and Processes | 7 | 25 | 35 |
| QC06165-2 | Insurance Law Basics Relevant to Claims | 7 | 25 | 35 |
| QC06165-3 | Complex Loss Adjustment and Settlement | 7 | 25 | 35 |
| QC06165-4 | Technology in Claims Management | 7 | 25 | 35 |
| QC06165-5 | Claims Quality Assurance | 7 | 25 | 35 |
| QC06165-6 | Effective Teamwork and Communication in Claims | 7 | 25 | 35 |
Entry Requirements for the QualCert Level 2 Diploma in Insurance Claims Handling:
To enroll in the QualCert Level 2 Diploma in Insurance Claims Handling, following are requirement:
- Minimum Age: Learners must be at least 16 years old at the time of registration.
- Educational Background: A general secondary education, such as GCSEs or an equivalent qualification, is recommended to support understanding of the course content.
- Experience: Learners should ideally have completed the QualCert Level 1 Diploma or Certificate in Insurance Claims Handling or have equivalent practical experience in an entry-level insurance or claims-related role.
- Language Proficiency: Learners should have a good level of written and spoken English. For those whose first language is not English, a proficiency level equivalent to CEFR B1 (Intermediate) is recommended to ensure they can follow the course content, participate in activities and complete assessments successfully.
These entry requirements ensure that learners are prepared to benefit fully from the intermediate-level knowledge and practical skills developed in the Level 2 Diploma.
Learning Outcomes of QualCert Level 2 Diploma in Insurance Claims Handling:
Advanced Claims Practices and Processes
- Apply advanced procedures for handling a wider range of claims types
- Assess complex claims scenarios and decide on appropriate actions
- Follow best practice for documentation and claims workflow management
Insurance Law Basics Relevant to Claims
- Explain key legal principles that affect insurance claims handling
- Identify the legal rights and responsibilities of insurers and policyholders
- Apply legal knowledge when making claims decisions and communicating outcomes
Complex Loss Adjustment and Settlement
- Analyse complex loss scenarios and calculate appropriate settlements
- Use loss adjustment methods to validate and negotiate claim amounts
- Ensure settlements are fair, accurate and in line with policy terms
Technology in Claims Management
- Use digital tools and software to process and track claims efficiently
- Maintain accurate electronic records and ensure data security
- Recognise emerging technologies that impact modern claims handling
Claims Quality Assurance
- Monitor claims files for accuracy, compliance and service standards
- Identify areas for improvement and implement corrective actions
- Support continuous improvement in claims processes and reporting
Effective Teamwork and Communication in Claims
- Work collaboratively within a claims handling team
- Communicate effectively with colleagues, claimants and external partners
- Resolve conflicts and maintain professional relationships during claims handling
The QualCert Level 2 Diploma in Insurance Claims Handling, is ideal for:
- Individuals who have completed the Level 1 Diploma or Certificate and want to build on their foundational knowledge
- Junior claims handlers who are ready to manage more varied and complex cases
- Administrative or customer service staff looking to specialise in claims handling
- Career changers with some relevant experience who want a recognised qualification to secure an insurance role
- Employers who want to develop capable, confident claims teams with up-to-date practical skills and knowledge
- Anyone interested in progressing towards senior claims handling, supervisory roles or further study at Level 3
This course is ideal for learners who want to grow their confidence, handle claims more independently and demonstrate their commitment to professional development within the insurance industry.