The smooth functioning of an organisation heavily depends on how effectively its operations are managed. From planning production schedules to optimising inventory and coordinating workflows, operations management lies at the heart of delivering consistent results and driving growth. The QualCert Level 2 Certificate in Operations Management has been developed in accordance with UK professional standards to provide individuals with a strong foundation in key operational principles, tools, and techniques.
The QualCert Level 2 Certificate in Operations Management is a short yet robust programme that introduces learners to the fundamental components of managing operations within a variety of business environments. It focuses on day-to-day operational efficiency, process improvement, and coordination skills necessary to support broader organisational goals. Over the course of ten days, participants will engage in structured learning across five key units, accumulating valuable insights and techniques that are immediately applicable in the workplace.
The qualification consists of 5 credits, 15 guided learning hours (GLH), and 20 total qualification time (TQT) hours, reflecting a well-balanced mix of tutor-led sessions, independent study, and applied practice.
Effective operations management is essential for every organisation that aims to remain competitive and deliver value to customers. The QualCert Level 2 Certificate in Operations Management offers an ideal starting point for individuals looking to build a career in this dynamic field. With its concise structure, focused learning outcomes, and practical relevance, this qualification opens doors to further advancement and supports the development of a capable, confident workforce.
Enrol today and take your first step towards becoming a key contributor in your organisation’s operational success.
Course Contents of QualCert Level 2 Certificate in Operations Management:
The QualCert Level 2 Certificate in Operations Management, offers 15 Credits, requiring a Total Qualification Time (TQT) of 75 hours, including 50 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06135-1 | Intermediate Inventory and Materials Management | 3 | 10 | 15 |
| QC06135-2 | Procurement and Vendor Management | 3 | 10 | 15 |
| QC06135-3 | Production and Service Delivery Coordination | 3 | 10 | 15 |
| QC06135-4 | Operational Risk and Safety Awareness | 3 | 10 | 15 |
| QC06135-5 | Data Recording and Analysis for Operations | 3 | 10 | 15 |
Entry Requirements for the QualCert Level 2 Certificate in Operations Management:
To enroll in the QualCert Level 2 Certificate in Operations Management, following are requirement:
- Minimum Age
Learners must be at least 16 years of age at the time of enrolment. - Educational Background
A basic secondary school education is recommended. Learners should ideally have achieved a Level 1 qualification or equivalent to demonstrate foundational academic competence. - Experience
No prior experience in operations management is required. However, individuals with some exposure to workplace environments—particularly in administrative, logistics, customer service, or production roles—may find the course particularly relevant and beneficial. - Language Proficiency
As the course is delivered in English, learners must have a basic command of the English language. They should be able to understand instructions, participate in discussions, and complete written assessments. This is typically demonstrated by achieving Entry Level 3 or above in English on the national qualifications framework or its equivalent.
Learning Outcomes of QualCert Level 2 Certificate in Operations Management:
Intermediate Inventory and Materials Management
- Analyse inventory levels to ensure accurate stock control and availability
- Apply intermediate techniques such as reorder point systems and safety stock planning
- Coordinate materials handling and storage for efficient resource flow
Procurement and Vendor Management
- Understand the procurement cycle and key purchasing procedures
- Evaluate supplier performance and establish criteria for vendor selection
- Implement basic vendor relationship strategies to support operational continuity
Production and Service Delivery Coordination
- Plan and coordinate production or service activities to meet demand
- Align resources, timelines, and quality standards for consistent delivery
- Address scheduling conflicts and process inefficiencies effectively
Operational Risk and Safety Awareness
- Identify operational risks related to workflow, resources, and environment
- Apply basic safety practices and regulatory compliance within operational settings
- Contribute to a risk-aware culture through proactive hazard identification
Data Recording and Analysis for Operations
- Collect and record operational data accurately using appropriate tools
- Interpret key data sets to monitor performance and identify trends
- Use data analysis to support informed decision-making in operations management
The QualCert Level 2 Certificate in Operations Management, is ideal for:
- Early-career professionals working in administrative, logistics, warehousing, customer service, or production environments
- Team members or junior supervisors aiming to move into operations coordination or supervisory roles
- Individuals with a Level 1 qualification in operations or related fields seeking to progress their learning
- Career changers who want to gain practical skills and a recognised certificate in operations management
- Small business staff looking to improve internal processes and operational efficiency
Whether working in the private, public, or non-profit sector, this qualification provides the core competencies needed to support effective operational performance.