In today’s competitive insurance industry, employers look for claims professionals who can manage cases confidently, communicate effectively and handle complex information with care and accuracy. The QualCert Level 2 Certificate in Insurance Claims Handling is designed for those who already have a basic understanding of insurance claims and wish to develop their knowledge and skills to a more advanced level.
Whether you are progressing from the Level 1 Certificate or have gained some practical experience in an entry-level role, this qualification provides the next step towards becoming a trusted and skilled claims handler. It covers the essential techniques, principles and professional standards needed to handle more detailed claims work and support a busy claims team.
Delivered over an intensive training period, the Level 2 Certificate in Insurance Claims Handling includes a range of practical study units that build on foundational knowledge. Learners explore policy interpretation in greater depth, investigation skills, fraud awareness, dispute resolution and the financial impact of claims decisions.
Completing this certificate shows employers that you are committed to your development and ready to take on more advanced work in a claims environment. It provides practical tools to deal with more varied and sometimes challenging claims scenarios, supporting you to handle larger caseloads and resolve disputes efficiently.
QualCert is trusted by insurance employers and learners for delivering clear, relevant and practical qualifications that meet UK professional standards. Its structured learning pathway means that each level builds naturally on the last, giving learners a clear progression route from entry-level to advanced skills.
If you are ready to build on your knowledge and develop your career in insurance, the QualCert Level 2 Certificate in Insurance Claims Handling is the next step towards a rewarding future.
Course Contents of QualCert Level 2 Certificate in Insurance Claims Handling:
The QualCert Level 2 Certificate in Insurance Claims Handling, offers 15 Credits, requiring a Total Qualification Time (TQT) of 75 hours, including 50 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06162-1 | Policy Wording and Its Impact on Claims | 3 | 10 | 15 |
| QC06162-2 | Complex Claims Investigation Techniques | 3 | 10 | 15 |
| QC06162-3 | Negotiating Settlements | 3 | 10 | 15 |
| QC06162-4 | Regulatory and Compliance Requirements | 3 | 10 | 15 |
| QC06162-5 | Effective Claims Communication and Reporting | 3 | 10 | 15 |
Entry Requirements for the QualCert Level 2 Certificate in Insurance Claims Handling:
To enroll in the QualCert Level 2 Certificate in Insurance Claims Handling, following are requirement:
- Minimum Age: Learners must be at least 16 years old at the time of registration.
- Educational Background: A basic secondary education (such as GCSEs or equivalent) is recommended to support understanding of the course content.
- Experience: Learners should ideally have completed the QualCert Level 1 Certificate in Insurance Claims Handling or have equivalent practical experience working in an insurance or claims-related role.
- Language Proficiency: Learners must have a good standard of written and spoken English. Where English is not the learner’s first language, a proficiency level equivalent to CEFR B1 or higher (Intermediate) is recommended to ensure they can participate fully in training and assessments.
These entry requirements ensure learners are well prepared to gain maximum benefit from the Level 2 Certificate and successfully apply their knowledge in real insurance claims roles.
Learning Outcomes of QualCert Level 2 Certificate in Insurance Claims Handling:
Policy Wording and Its Impact on Claims
- Interpret detailed policy wording and key clauses
- Assess how policy terms affect claims acceptance or rejection
- Apply policy knowledge to resolve coverage queries and disputes
Complex Claims Investigation Techniques
- Plan and carry out in-depth investigations for complex claims
- Collect, analyse and document evidence thoroughly
- Identify inconsistencies or fraud indicators and take appropriate action
Negotiating Settlements
- Apply structured negotiation techniques to reach fair claim settlements
- Balance the interests of the insurer and the claimant during negotiations
- Resolve settlement disputes professionally and within policy limits
Regulatory and Compliance Requirements
- Explain relevant laws and regulations affecting claims handling
- Apply compliance procedures consistently in daily claims work
- Recognise the consequences of non-compliance for insurers and customers
Effective Claims Communication and Reporting
- Communicate clearly and professionally with claimants, colleagues and stakeholders
- Produce accurate claims reports and documentation
- Use communication skills to manage customer expectations and handle complaints
The QualCert Level 2 Certificate in Insurance Claims Handling, is ideal for:
- Learners who have completed the Level 1 Certificate and want to build on their foundational knowledge
- Junior claims handlers aiming to handle more complex claims confidently
- Administrative or customer service staff ready to move into specialist claims roles
- Professionals returning to the insurance sector who wish to update their skills and knowledge to current standards
- Employers who want to provide intermediate-level training to develop stronger, more capable claims teams
- Anyone looking to progress to senior claims positions or continue towards the Level 3 Certificate or Award in Insurance Claims Handling
This course is perfect for those who want to strengthen their technical understanding, improve communication and negotiation skills, and handle claims work with greater responsibility and professionalism.