A well-organised office relies on skilled administrators to manage tasks efficiently and keep daily operations running smoothly. The QualCert Level 2 Certificate in Administration is an ideal qualification for anyone looking to build on their basic knowledge and gain more in-depth administrative skills that employers value.
This practical, recognised qualification supports learners who want to progress into more responsible administrative positions, helping them stand out in a competitive job market.
The Level 2 Certificate in Administration is a structured course designed to expand on the foundation skills gained at Level 1 or through workplace experience. Learners study a range of core administrative areas that are relevant across all industries, giving them practical abilities they can apply immediately in any office setting.
Achieving the Level 2 Certificate in Administration shows that you have the skills and knowledge to take on greater responsibility in an office environment. It can help you progress into roles such as administrative assistant, receptionist, secretary, or team support worker.
Many learners use the Level 2 Certificate as a springboard to higher-level qualifications, such as the Level 3 Award or Certificate in Administration, or courses in specialist areas like business management, team leadership or customer service.
The QualCert Level 2 Certificate in Administration is a practical, affordable way to build your confidence, strengthen your skills and demonstrate your value to employers. Whether you want to move into a more senior role or simply be more effective in your current job, this course gives you the tools you need to succeed.
Course Contents of QualCert Level 2 Certificate in Administration:
The QualCert Level 2 Certificate in Administration, offers 15 Credits, requiring a Total Qualification Time (TQT) of 75 hours, including 50 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06153-1 | Office Technology and Systems | 3 | 10 | 15 |
| QC06153-2 | Managing Incoming and Outgoing Mail | 3 | 10 | 15 |
| QC06153-3 | Effective Administrative Coordination | 3 | 10 | 15 |
| QC06153-4 | Principles of Customer Care | 3 | 10 | 15 |
| QC06153-5 | Supporting Meetings and Events | 3 | 10 | 15 |
Entry Requirements for the QualCert Level 2 Certificate in Administration:
To enroll in the QualCert Level 2 Certificate in Administration, following are requirement:
- Minimum Age: 16 years old or above at the time of registration
- Educational Background: A basic general education is recommended; holding a Level 1 Award or Certificate in Administration (or an equivalent qualification) is helpful but not essential
- Experience: Some practical experience in an office or administrative role is recommended to support understanding of the course content
- Language Proficiency: Learners should have a good standard of English language skills to read course materials, produce written work to a professional standard and communicate clearly in the workplace
Learning Outcomes of QualCert Level 2 Certificate in Administration:
Office Technology and Systems
- Use standard office equipment and software confidently and efficiently
- Maintain electronic and paper-based information systems accurately
- Follow data security and confidentiality procedures when handling information
Managing Incoming and Outgoing Mail
- Process incoming mail and packages in line with organisational procedures
- Prepare and dispatch outgoing mail using appropriate methods and services
- Maintain accurate records of mail handling and delivery
Effective Administrative Coordination
- Organise and prioritise tasks to meet deadlines and support team goals
- Coordinate administrative activities across different departments or teams
- Solve routine problems and adapt to changing work demands
Principles of Customer Care
- Deliver professional and courteous customer service in an administrative context
- Handle enquiries, complaints and requests effectively and diplomatically
- Maintain positive relationships with internal and external customers
Supporting Meetings and Events
- Assist in planning and preparing meetings and small events
- Produce agendas, minutes and other meeting documents accurately
- Set up meeting rooms and equipment to ensure events run smoothly
The QualCert Level 2 Certificate in Administration, is ideal for:
- Learners who have completed a Level 1 Award or Certificate in Administration and wish to progress further
- Office assistants, clerical workers or receptionists who want to strengthen their knowledge and gain a recognised qualification
- Jobseekers aiming to improve their CV and secure better entry-level or junior administrative positions
- Employees looking to move into more senior support roles or prepare for future study at Level 3
- Anyone returning to the workforce who wants to refresh their administrative skills and boost their confidence