In today’s dynamic business environment, organisations increasingly rely on well-structured operational systems to drive performance, reduce waste, and improve service delivery. For professionals aiming to strengthen their skills and knowledge in managing business processes, the QualCert Level 2 Award in Operations Management offers a comprehensive next step in professional development.
This qualification is designed to deepen learners’ understanding of core operational concepts, making it ideal for those who have completed an introductory course or who already have some experience in an administrative or support role.
The QualCert Level 2 Award in Operations Management is a short, intensive programme delivered over two days. It comprises four study units, with each unit carrying one credit. The qualification includes a total of 12 Guided Learning Hours (GLH) and 16 Total Qualification Time (TQT). Aligned with UK international standards, the course equips learners with practical tools and methods to manage workflows, monitor resources, and improve day-to-day business operations.
The course is particularly valuable for individuals working in operational support functions, aspiring supervisors, or team members responsible for routine process coordination within organisations.
The QualCert Level 2 Award in Operations Management helps learners take the next step in developing their operational competence. By focusing on planning, process efficiency, resource control, and communication, the course supports individuals in becoming valuable contributors to organisational success. Whether you are looking to build on existing experience or progress towards a supervisory role, this award offers the knowledge and tools to move forward with confidence.
Course Contents of QualCert Level 2 Award in Operations Management :
The QualCert Level 2 Award in Operations Management , offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06132-1 | Foundations of Operations Planning | 1 | 3 | 4 |
| QC06132-2 | Supply Chain and Procurement Essentials | 1 | 3 | 4 |
| QC06132-3 | Workflow Optimisation Techniques | 1 | 3 | 4 |
| QC06132-4 | Introduction to Quality Control | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Operations Management :
To enroll in the QualCert Level 2 Award in Operations Management , following are requirement:
- Minimum Age
Learners must be at least 16 years of age at the time of enrolment. - Educational Background
While there are no strict academic prerequisites, it is recommended that learners have a basic educational background. Prior completion of a Level 1 qualification in operations management or a related business field is beneficial but not mandatory. - Experience
No formal work experience is required. However, individuals with some exposure to administrative, operational, or support roles may find the content particularly relevant and easier to apply. - Language Proficiency
Learners should have sufficient command of the English language to follow course materials, engage in discussions, and complete assessments. English language proficiency equivalent to CEFR Level A2 or Entry Level 3 on the National Qualifications Framework (NQF) is recommended.
Learning Outcomes of QualCert Level 2 Award in Operations Management :
Foundations of Operations Planning
- Understand the purpose and importance of operational planning within an organisation
- Identify key components of an effective operations plan, including time, cost, and resources
- Learn how to align operational objectives with broader business goals
Supply Chain and Procurement Essentials
- Understand the basic structure and functions of a supply chain
- Identify essential procurement processes and their impact on operations
- Learn how supplier relationships and procurement decisions affect cost and efficiency
Workflow Optimisation Techniques
- Recognise the importance of streamlined workflows in enhancing productivity
- Understand basic techniques for identifying and eliminating process inefficiencies
- Learn how to apply simple tools to improve task sequencing and resource utilisation
Introduction to Quality Control
- Understand the role of quality control in operations management
- Identify basic methods used to monitor and maintain product or service quality
- Learn how to recognise and report common quality issues in an operational environment
The QualCert Level 2 Award in Operations Management , is ideal for:
- Individuals who have completed a Level 1 qualification in operations or business-related subjects
- Entry-level professionals seeking to enhance their operational and planning skills
- Junior team leaders, coordinators, or support staff involved in day-to-day business operations
- Those aiming to progress into supervisory or middle management roles
- Learners interested in developing a practical understanding of supply chains, workflow optimisation, and quality control
This qualification serves as a stepping stone for further progression into higher-level operational roles or advanced certifications within operations and supply chain management.