In an increasingly regulated and quality-conscious business world, having competent internal auditors is essential to maintaining compliance, efficiency, and continual improvement. The QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices is an intermediate qualification tailored for professionals seeking to develop deeper auditing capabilities aligned with international ISO standards.
This course bridges foundational knowledge and advanced auditing techniques, making it ideal for individuals who have a basic understanding of audit processes and are ready to expand their expertise.
The QualCert Level 2 Award builds on the essentials taught in Level 1 and introduces learners to more structured and practical audit methods. It focuses on planning, conducting, reporting, and following up on audits across a variety of ISO management systems such as ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety).
This 2-day intensive course is designed to provide hands-on training in internal auditing processes with a clear emphasis on real-world application, best practices, and alignment with ISO 19011 – the international standard for auditing management systems.
The course includes 4 comprehensive units delivered over two days, combining theoretical knowledge with practical skills through workshops, discussions, and case-based activities. It is ideal for professionals who want to support or lead internal audits effectively.
Each unit is aligned with the structure and guidance of ISO auditing standards, ensuring that participants learn techniques that are globally accepted and applicable across industries.
The QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices is more than a qualification—it’s a professional stepping stone toward audit excellence. Whether you aim to lead internal audits or elevate your role in compliance and governance, this course equips you with internationally respected tools and insights.
Course Contents of QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices:
The QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC17009-1 | Overview of ISO Standards and Audit Principles | 1 | 3 | 4 |
| QC17009-2 | Audit Planning and Preparation | 1 | 3 | 4 |
| QC17009-3 | Conducting Audits and Collecting Evidence | 1 | 3 | 4 |
| QC17009-4 | Audit Reporting, Nonconformities, and Corrective Actions | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices:
To enroll in the QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices, following are requirement:
- Basic Understanding of ISO Management Systems: Candidates should have a foundational knowledge of ISO standards such as ISO 9001, ISO 14001, or ISO 45001. Completion of the QualCert Level 1 Award or equivalent experience is highly recommended.
- Previous Exposure to Audit Concepts: While not mandatory, prior participation in or support of an internal audit process will enhance understanding.
- Proficiency in English: As course materials, discussions, and assessments are conducted in English, candidates should possess a good command of both written and spoken English.
- Professional Interest or Role: Ideal for quality, compliance, or operational staff who are actively involved in maintaining or improving management systems and wish to contribute to internal audits.
- Access to Technology (for Online Learners): Candidates joining online sessions must have a stable internet connection and a device capable of accessing digital learning materials and communication tools.
Learning Outcomes of QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices:
1. Overview of ISO Standards and Audit Principles
- Understand the purpose and structure of key ISO management system standards (e.g., ISO 9001, ISO 14001, ISO 45001).
- Explain the principles of auditing as defined in ISO 19011, including integrity, fair presentation, due professional care, and evidence-based approach.
- Identify the types of audits (first-party, second-party, third-party) and their relevance to organizational compliance and performance.
- Recognize the role of audits in continual improvement and risk management.
2. Audit Planning and Preparation
- Define the key steps involved in planning an internal audit based on ISO management system requirements.
- Develop an audit plan, including scope, objectives, and criteria.
- Prepare audit checklists and gather relevant documents and records.
- Coordinate logistics and communication with auditees prior to conducting the audit.
3. Conducting Audits and Collecting Evidence
- Apply effective audit techniques such as interviews, observations, and document reviews.
- Follow structured audit trails to assess conformity with ISO standards.
- Gather objective evidence and assess its validity, relevance, and sufficiency.
- Demonstrate professional communication and ethical conduct throughout the audit process.
4. Audit Reporting, Nonconformities, and Corrective Actions
- Draft accurate and clear audit reports summarizing findings, strengths, and areas for improvement.
- Identify and classify nonconformities based on severity and impact.
- Recommend appropriate corrective actions aligned with ISO requirements and organizational goals.
- Understand the follow-up process for ensuring effective implementation of corrective and preventive actions.
The QualCert Level 2 Award in ISO Management System Audit Techniques and Best Practices is ideal for:
- Aspiring Internal Auditors who have completed Level 1 or have basic audit experience and want to deepen their knowledge and practical skills.
- Quality, Environmental, and Health & Safety Professionals looking to participate more actively in internal audits aligned with ISO 9001, ISO 14001, ISO 45001, or other ISO standards.
- Compliance and Risk Officers seeking to understand audit procedures to support organizational governance and risk management.
- Supervisors, Coordinators, or Team Leaders responsible for maintaining compliance and improving operational effectiveness.
- Anyone Involved in Management Systems who wants to gain a formal qualification to support career advancement in auditing, compliance, or continuous improvement.
Whether you work in manufacturing, healthcare, logistics, education, or public services, this course provides practical, transferable skills applicable across all sectors.