Handling insurance claims requires more than just understanding policy terms. It demands sound judgement, strong communication skills and the ability to manage cases efficiently while balancing the interests of clients and insurers alike. The QualCert Level 2 Award in Insurance Claims Handling is designed for those who already have a basic understanding of claims processes and are ready to build on that foundation to progress into more skilled roles.
This qualification is an ideal next step for individuals who have completed the Level 1 Award or gained some practical experience in a claims-related role. By deepening technical knowledge and focusing on more advanced aspects of claims handling, the Level 2 Award helps learners develop the confidence and capability needed for more complex tasks and higher levels of responsibility within the insurance sector.
Typically delivered over two days, the QualCert Level 2 Award in Insurance Claims Handling comprises four focused units covering intermediate claims knowledge and essential practical skills. Learners explore more detailed policy interpretation, complex claims scenarios and effective ways to handle disputes and challenging claims.
The Level 2 Award in Insurance Claims Handling provides clear, practical skills that employers value. As the insurance industry continues to evolve, companies need well-trained staff who understand the intricacies of claims investigation, customer care and compliance. This qualification helps learners stand out by showing commitment to professional development and a proactive approach to mastering industry requirements.
If you are looking to take the next step in your insurance career, the QualCert Level 2 Award in Insurance Claims Handling could be the perfect opportunity. With practical content, flexible delivery and clear progression routes, this qualification helps you develop valuable skills that make a real difference in the workplace.
Course Contents of QualCert Level 2 Award in Insurance Claims Handling:
The QualCert Level 2 Award in Insurance Claims Handling, offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06159-1 | Understanding Insurance Policy Coverage | 1 | 3 | 4 |
| QC06159-2 | Claims Investigation and Evidence Gathering | 1 | 3 | 4 |
| QC06159-3 | Communication and Negotiation Skills for Claims | 1 | 3 | 4 |
| QC06159-4 | Compliance and Legal Principles in Claims | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Insurance Claims Handling:
To enrol on the QualCert Level 2 Award in Insurance Claims Handling, learners should meet the following requirements:
- Minimum Age: Learners must be at least 16 years old at the time of registration.
- Educational Background: There are no strict academic requirements, but a basic secondary school qualification (such as GCSEs) is recommended.
- Experience: Learners should ideally have completed the QualCert Level 1 Award in Insurance Claims Handling or have equivalent practical experience working in a claims handling, customer service or administrative role within the insurance sector.
- Language Proficiency: Learners must have a good standard of written and spoken English. Where English is not the learner’s first language, a proficiency level equivalent to CEFR B1/B2 (Intermediate) is recommended to ensure they can understand course materials and participate fully in discussions and assessments.
These entry requirements help ensure that learners are prepared to benefit fully from the Level 2 Award and are ready to develop their skills to the next stage.
Learning Outcomes of QualCert Level 2 Award in Insurance Claims Handling:
Understanding Insurance Policy Coverage
- Analyse different types of insurance policies and their key clauses
- Evaluate policy coverage to determine the validity of complex claims
- Apply policy terms and conditions to real-world claims scenarios
Claims Investigation and Evidence Gathering
- Plan and conduct thorough investigations for various types of claims
- Gather, assess and record detailed evidence to support claim decisions
- Identify signs of fraud and apply appropriate escalation procedures
Communication and Negotiation Skills for Claims
- Communicate effectively with claimants, insurers and third parties in complex cases
- Use advanced negotiation techniques to resolve disputes and reach settlements
- Manage difficult conversations with professionalism and empathy
Compliance and Legal Principles in Claims
- Interpret relevant legislation and regulatory frameworks that affect claims handling
- Apply compliance procedures and ethical standards in day-to-day claims work
- Understand the legal implications of decisions made during the claims process
The QualCert Level 2 Award in Insurance Claims Handling, is ideal for:
- Individuals who have completed the Level 1 Award and wish to progress to a more advanced level
- Junior claims handlers looking to develop their skills and take on more complex cases
- Administrative or customer service staff moving into dedicated claims roles
- Professionals with some industry experience who want to formalise their knowledge with a recognised qualification
- Employees returning to the insurance sector who need to refresh their understanding of current best practice
- Organisations that want to upskill their teams to handle claims more confidently, efficiently and compliantly
This course is ideal for anyone ready to strengthen their technical knowledge, improve communication and negotiation skills, and build a solid foundation for progression to senior claims roles or further insurance qualifications.