Facility management is a vital profession that keeps workplaces safe, efficient and compliant with legal standards. For those ready to develop their skills beyond an introductory level, the QualCert Level 2 Award in Facility Management offers practical training and recognised certification that employers value.
This two-day course builds on basic knowledge and introduces learners to more detailed aspects of managing buildings, people and services. It is ideal for those already working in facility support roles, junior supervisors or anyone aiming to step up into more responsible positions within the sector.
This qualification gives you the knowledge and confidence to handle more advanced facility responsibilities. You will gain practical skills that can be applied immediately in the workplace, helping you support your organisation’s operations more effectively.
Learners who complete the Level 2 Award often use it as a stepping stone to supervisory or coordinator roles, or as preparation for higher-level study. The qualification is recognised nationally and demonstrates your commitment to professional development.
Entry requirements are straightforward. You should be at least 16 years old and have a basic level of English to understand course content and complete written assessments. Some prior experience or a relevant entry-level award is recommended but not essential.
Course Contents of QualCert Level 2 Award in Facility Management:
The QualCert Level 2 Award in Facility Management, offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06177-1 | Principles of Facility Operations | 1 | 3 | 4 |
| QC06177-2 | Energy and Environmental Awareness | 1 | 3 | 4 |
| QC06177-3 | Customer Service in Facilities | 1 | 3 | 4 |
| QC06177-4 | Basic Maintenance Management | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Facility Management:
To enrol on the QualCert Level 2 Award in Facility Management, learners should meet the following requirements:
- Minimum Age
Learners must be at least 16 years old at the time of enrolment. - Educational Background
A basic level of literacy and numeracy is recommended. Holding a Level 1 qualification in Facility Management or a related field is helpful but not mandatory. - Experience
Some experience working in a facility management, building services or support role is recommended to get the most benefit from the course, but newcomers progressing from a Level 1 Award are also welcome. - Language Proficiency
Learners should have a good command of written and spoken English to participate fully in training sessions, group discussions and written assessments. For non-native speakers, an English proficiency equivalent to CEFR Level B1 or above is advisable.
Learning Outcomes of QualCert Level 2 Award in Facility Management:
Principles of Facility Operations
- Explain the key functions and objectives of facility operations
- Identify the roles and responsibilities of staff involved in facility management
- Apply basic operational procedures to maintain an efficient and safe workplace
Energy and Environmental Awareness
- Recognise the impact of facility operations on the environment
- Identify practical ways to improve energy efficiency and reduce waste
- Support sustainable practices within day-to-day facility activities
Customer Service in Facilities
- Demonstrate effective communication skills with customers and stakeholders
- Respond appropriately to customer enquiries, feedback and complaints
- Apply techniques to maintain high standards of service within facilities
Basic Maintenance Management
- Understand the principles of planned and reactive maintenance
- Identify common maintenance tasks and how they are prioritised
- Assist in coordinating maintenance activities and reporting issues promptly
The QualCert Level 2 Award in Facility Management, is ideal for:
- Individuals working in facility support roles who want to develop their skills further
- Facility assistants, caretakers or junior operatives aiming for supervisory or coordinator positions
- Employees with basic experience who wish to gain a formal qualification to progress their careers
- Learners who have completed the Level 1 Award in Facility Management and want to build on their knowledge
- Small business owners or site managers looking to expand their understanding of facility operations and sustainable practices