For anyone working in or aspiring to work in an office environment, strong administrative skills are essential. The QualCert Level 2 Award in Administration is an ideal next step for those who want to expand their practical knowledge, enhance their confidence, and boost their employability in a wide range of office-based roles.
This qualification is designed to build on the fundamentals covered at Level 1, introducing more advanced administrative concepts and practical tasks. It provides learners with the skills to handle day-to-day office responsibilities with greater efficiency and professionalism.
The Level 2 Award in Administration is typically delivered over two days and consists of four study units. Each unit focuses on an important aspect of administrative practice, combining clear theory with practical activities to ensure skills can be applied immediately in the workplace.
The QualCert Level 2 Award in Administration is a valuable stepping stone to more advanced qualifications. Many learners choose to continue their development with a Level 3 Award in Administration or related courses in business support, customer service or management.
Strong administrative skills make you an indispensable part of any organisation. The QualCert Level 2 Award in Administration is an affordable, practical way to demonstrate your abilities, enhance your CV and progress your career in a highly valued area of business operations.
Course Contents of QualCert Level 2 Award in Administration:
The QualCert Level 2 Award in Administration, offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06150-1 | Administrative Support and Organisation | 1 | 3 | 4 |
| QC06150-2 | Document Preparation and Management | 1 | 3 | 4 |
| QC06150-3 | Customer Service in an Administrative Role | 1 | 3 | 4 |
| QC06150-4 | Health, Safety and Security in the Office | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Administration:
To enrol on the QualCert Level 2 Award in Administration, learners should meet the following requirements:
- Minimum Age: 16 years old or above at the time of registration
- Educational Background: A basic general education is recommended; holding a Level 1 Award in Administration or equivalent is beneficial but not mandatory
- Experience: Some prior experience or understanding of basic administrative tasks is helpful but not essential
- Language Proficiency: Learners should have a reasonable level of English language proficiency to read course materials, complete written tasks, and communicate clearly in an office setting
Learning Outcomes of QualCert Level 2 Award in Administration:
Administrative Support and Organisation
- Plan and prioritise administrative tasks effectively to support team goals
- Organise meetings, schedules and resources efficiently
- Demonstrate the ability to manage time and workloads in a busy office environment
Document Preparation and Management
- Produce accurate business documents using appropriate formats and styles
- Store, retrieve and maintain documents in line with organisational procedures
- Ensure document confidentiality and compliance with data protection regulations
Customer Service in an Administrative Role
- Communicate professionally with internal and external customers
- Handle enquiries and requests confidently and courteously
- Resolve routine customer issues using clear problem-solving skills
Health, Safety and Security in the Office
- Identify key health and safety regulations relevant to an office environment
- Follow procedures to maintain a safe and secure workplace
- Recognise the importance of reporting hazards and following emergency protocols
The QualCert Level 2 Award in Administration, is ideal for:
- Learners who have completed a Level 1 Award in Administration or a similar introductory qualification
- Junior administrative staff seeking to formalise their skills with a recognised certificate
- School leavers or college graduates aiming to secure their first full-time administrative role
- Employees wanting to develop practical skills to take on more responsibility at work
- Career changers looking to move into an office or business support role with up-to-date skills and knowledge