Effective operations management is at the heart of any successful organisation. From coordinating workflows and managing inventory to solving day-to-day challenges, the ability to oversee operations efficiently is vital across all sectors. The QualCert Level 1 Diploma in Operations Management is designed to introduce learners to the essential principles and practices of operational effectiveness, preparing them for entry-level roles and further development in this field.
The QualCert Level 1 Diploma in Operations Management provides a comprehensive introduction to the core functions of operational work. This beginner-level qualification focuses on essential topics such as workflow coordination, inventory control, problem-solving, safety, and reporting. Learners are guided through real-world scenarios, gaining practical knowledge that can be applied immediately in the workplace.
The course consists of six study units, providing 20 credits in total. It includes a blend of guided learning hours (GLH) and independent study, ensuring a balance of theoretical understanding and hands-on practice. The diploma is ideal for those seeking a stepping stone into operations roles or planning to progress through further qualifications.
The QualCert Level 1 Diploma in Operations Management offers an excellent foundation for individuals who are new to the world of operations. With its practical focus, clear structure, and alignment to industry expectations, this qualification equips learners with the knowledge and confidence to contribute effectively to operational teams.
Whether you are starting your career, changing direction, or looking to develop your skills, this diploma provides the essential tools to grow and succeed in the field of operations management. Enrol today and take the first step toward a rewarding and structured career path.
Course Contents of QualCert Level 1 Diploma in Operations Management :
The QualCert Level 1 Diploma in Operations Management, offers 30 Credits, requiring a Total Qualification Time (TQT) of 180 hours, including 120 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06137-1 | Principles of Operational Planning | 5 | 20 | 30 |
| QC06137-2 | Scheduling and Workload Distribution | 5 | 20 | 30 |
| QC06137-3 | Introduction to Manufacturing and Service Ops | 5 | 20 | 30 |
| QC06137-4 | Inventory and Warehouse Management Basics | 5 | 20 | 30 |
| QC06137-5 | Supplier and Materials Flow Coordination | 5 | 20 | 30 |
| QC06137-6 | Daily Operations Reporting and Compliance | 5 | 20 | 30 |
Entry Requirements for the QualCert Level 1 Diploma in Operations Management :
To enroll in the QualCert Level 1 Diploma in Operations Management, following are requirement:
- Minimum Age
Learners must be at least 16 years of age at the time of enrolment. - Educational Background
No formal qualifications are required. However, basic literacy and numeracy skills are recommended to support successful completion of course materials and assessments. - Experience
No prior experience in operations management is necessary. This course is designed for individuals who are new to the field or in entry-level roles and seeking to build foundational knowledge. - Language Proficiency
As the course is delivered in English, learners should have a basic understanding of the English language. This typically means proficiency at Entry Level 3 or above on the national qualifications framework, or an equivalent level, to ensure the ability to follow instructions, participate in discussions, and complete written tasks.
Learning Outcomes of QualCert Level 1 Diploma in Operations Management :
Principles of Operational Planning
- Understand the purpose and process of basic operational planning
- Identify key elements involved in preparing effective operational plans
- Recognise how planning supports efficiency and resource allocation
Scheduling and Workload Distribution
- Learn how to create simple schedules based on task priorities and deadlines
- Understand the importance of balancing workloads across teams
- Apply basic techniques for assigning tasks and managing workflow
Introduction to Manufacturing and Service Ops
- Explore the key differences between manufacturing and service operations
- Understand common processes involved in both types of operational environments
- Recognise how customer needs influence operational decisions
Inventory and Warehouse Management Basics
- Understand the role of inventory control in operational efficiency
- Learn basic stock handling, storage, and record-keeping procedures
- Recognise how warehouse layout and safety impact productivity
Supplier and Materials Flow Coordination
- Identify the basic principles of supplier communication and coordination
- Understand the flow of materials from suppliers to production or service areas
- Learn how to track deliveries and manage supply issues at an introductory level
Daily Operations Reporting and Compliance
- Learn how to complete routine operational reports accurately
- Understand the role of compliance in day-to-day operations
- Recognise the importance of accurate record-keeping for performance and accountability
The QualCert Level 1 Diploma in Operations Management , is ideal for:
- School leavers and recent graduates seeking to enter the operations or business support sector
- Entry-level employees working in logistics, warehousing, customer service, or administrative roles
- Job seekers aiming to improve their employability by gaining foundational operational skills
- Individuals with no prior formal training who wish to build knowledge and confidence in managing day-to-day business operations
- Staff in small businesses who support operations and want to understand structured operational processes
This qualification provides a solid starting point for those who aspire to build a career in operations management or continue into higher-level training in the field.