Entering the insurance industry can be a rewarding career choice, offering stability, variety and opportunities for growth. For those interested in understanding how the sector operates, claims handling is one of the best places to start. The QualCert Level 1 Certificate in Insurance Claims Handling is designed to give beginners a practical introduction to this vital area, helping them develop the knowledge and skills required to support claims processes with confidence and accuracy.
This foundation-level certificate is ideal for people with little or no previous experience in insurance. It covers the essential stages of claims handling, from understanding policy terms and identifying types of claims to basic investigation, communication and compliance with industry standards. Completing this certificate shows employers that you are committed to professional development and ready to contribute to a busy claims team.
Typically delivered over a short, focused training period, the Level 1 Certificate in Insurance Claims Handling is divided into clear study units that build practical skills step by step. Learners will explore how to read and interpret insurance policies, recognise valid claims, gather supporting information, and communicate effectively with claimants and colleagues.
Completing the Level 1 Certificate in Insurance Claims Handling provides a clear advantage when applying for junior claims roles, administrative positions or customer service jobs within insurance companies or brokerages. It demonstrates that you understand how claims processes work, how to communicate with claimants professionally and how to follow essential procedures accurately.
QualCert is trusted by employers and learners for delivering practical, industry-relevant training that meets high standards. Its flexible learning approach, clear outcomes and accessible progression routes make it an ideal choice for individuals and organisations alike.
If you are ready to start a career in insurance claims, the QualCert Level 1 Certificate in Insurance Claims Handling provides the knowledge and practical skills you need to take that first step.
Course Contents of QualCert Level 1 Certificate in Insurance Claims Handling:
The QualCert Level 1 Certificate in Insurance Claims Handling, offers 10 Credits, requiring a Total Qualification Time (TQT) of 50 hours, including 35 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06161-1 | Foundations of Insurance Operations | 2 | 7 | 10 |
| QC06161-2 | Key Stages in the Claims Process | 2 | 7 | 10 |
| QC06161-3 | Recording and Reporting Claims Data | 2 | 7 | 10 |
| QC06161-4 | Handling Simple Claims Scenarios | 2 | 7 | 10 |
| QC06161-5 | Developing Customer Relations in Claims Handling | 2 | 7 | 10 |
Entry Requirements for the QualCert Level 1 Certificate in Insurance Claims Handling:
To enrol on the QualCert Level 1 Certificate in Insurance Claims Handling, learners should meet the following basic requirements:
- Minimum Age: Learners must be at least 16 years old at the time of enrolment.
- Educational Background: There are no formal academic requirements; however, a basic secondary school education (such as GCSEs or equivalent) is recommended to support understanding of the course content.
- Experience: No prior experience in insurance is required. This certificate is designed specifically for beginners and those new to the insurance sector.
- Language Proficiency: Learners should have a reasonable standard of written and spoken English. Where English is not their first language, a proficiency level equivalent to CEFR B1 (Intermediate) is recommended to ensure they can engage fully with the course materials and assessments.
These entry requirements help ensure that learners can successfully complete the certificate and gain the full benefit of the knowledge and skills covered.
Learning Outcomes of QualCert Level 1 Certificate in Insurance Claims Handling:
Foundations of Insurance Operations
- Explain the basic principles and purpose of insurance
- Identify the main types of insurance products and services
- Describe the role of claims handling within the wider insurance operation
Key Stages in the Claims Process
- Outline the typical stages of an insurance claim from notification to settlement
- Recognise key tasks and responsibilities at each stage
- Understand the importance of timelines and accurate processing
Recording and Reporting Claims Data
- Accurately record claims information using standard documentation
- Maintain clear and organised records for compliance and audit purposes
- Produce simple claims reports for internal use
Handling Simple Claims Scenarios
- Apply basic procedures to handle straightforward claims cases
- Communicate appropriately with claimants and colleagues when processing claims
- Identify when to escalate a claim to a supervisor or senior handler
Developing Customer Relations in Claims Handling
- Use effective communication to build trust with customers
- Respond professionally to customer queries and concerns
- Demonstrate the importance of good customer service in the claims process
The QualCert Level 1 Certificate in Insurance Claims Handling, is ideal for:
- School leavers and college graduates seeking their first role in the insurance sector
- New starters in administrative or customer service roles who want to move into claims handling
- Individuals with no previous insurance experience who wish to build a strong foundation in the industry
- Career changers looking to enter the insurance field with practical, job-ready skills
- Employers who want to provide entry-level staff with structured training in claims handling basics
- Anyone considering progressing to higher-level insurance qualifications to grow their career
This course provides a practical introduction for anyone interested in understanding how insurance claims are handled, giving learners the confidence to work in junior claims, administrative or support roles within insurance companies, brokerages or claims management firms.