Adapting to change is vital for any organisation aiming to stay competitive in today’s fast-paced world. Whether driven by new technologies, shifts in the market or updated working practices, managing change effectively is a key skill for employees at every level. The QualCert Level 1 Certificate in Change Management provides an excellent starting point for individuals who want to understand how change works and how they can contribute to successful change within their workplace.
The Level 1 Certificate in Change Management is a practical and accessible qualification that introduces learners to the principles of managing change. It is designed for people with little or no prior knowledge of the subject, making it suitable for employees, junior staff, new team leaders or anyone interested in building confidence in supporting change initiatives.
This course covers core topics such as the reasons why organisations need to change, the typical stages of a change process and the roles and responsibilities people hold during change. Learners also develop practical skills in communication, teamwork and problem solving — all essential for helping organisations handle change smoothly and minimise disruption.
The QualCert Level 1 Certificate in Change Management usually takes place over two days and includes engaging units, real-life scenarios and interactive activities to help learners relate the content to their own workplace. By the end of the course, participants will have a clear understanding of how they can support colleagues, communicate effectively and respond positively when change occurs.
There are no strict entry requirements for the Level 1 Certificate, other than a good understanding of English. The course is ideal for individuals seeking to add valuable skills to their CV, those exploring future roles in administration, management or project support, or organisations wanting to develop their workforce’s confidence in dealing with change.
Completing this certificate demonstrates a commitment to personal development and shows employers that the learner is willing to adapt and help others do the same. It can also serve as a pathway to higher-level qualifications in change management, leadership or business administration.
Course Contents of QualCert Level 1 Certificate in Change Management:
The QualCert Level 1 Certificate in Change Management, offers 10 Credits, requiring a Total Qualification Time (TQT) of 50 hours, including 35 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06170-1 | Fundamentals of Organisational Change | 2 | 7 | 10 |
| QC06170-2 | Change Readiness and Assessment | 2 | 7 | 10 |
| QC06170-3 | Basic Communication and Change Messaging | 2 | 7 | 10 |
| QC06170-4 | Supporting Individuals During Change | 2 | 7 | 10 |
| QC06170-5 | Recording and Reporting Change Activities | 2 | 7 | 10 |
Entry Requirements for the QualCert Level 1 Certificate in Change Management:
To enrol on the QualCert Level 1 Certificate in Change Management, learners should meet the following basic requirements:
- Minimum Age: Learners must be at least 16 years old at the time of enrolment.
- Educational Background: No formal academic qualifications are required. A basic level of literacy and numeracy will help learners engage fully with the course.
- Experience: No prior experience in change management is needed. This certificate is designed for beginners and those new to the subject.
- Language Proficiency: Learners should have a good standard of spoken and written English to participate in discussions and complete assessments successfully.
Learning Outcomes of QualCert Level 1 Certificate in Change Management:
Fundamentals of Organisational Change
- Describe what organisational change is and why it happens
- Identify different types of change that can affect a workplace
- Explain the basic steps involved in a change process
Change Readiness and Assessment
- Recognise the importance of assessing readiness for change
- Identify simple tools to assess how prepared an organisation or team is for change
- Understand how to gather basic information to support change planning
Basic Communication and Change Messaging
- Explain why clear communication is vital during change
- Identify ways to share information about change with colleagues
- Demonstrate basic techniques for delivering clear and positive change messages
Supporting Individuals During Change
- Describe how people may react differently to change
- Identify ways to offer support to colleagues during periods of change
- Develop confidence to help others adapt positively
Recording and Reporting Change Activities
- Understand the importance of keeping basic records during change processes
- Identify what information should be recorded and reported
- Demonstrate how to record simple change activities accurately
The QualCert Level 1 Certificate in Change Management, is ideal for:
- Entry-level employees who want to understand how to support change in the workplace
- Junior staff or team members involved in change projects for the first time
- New team leaders or supervisors seeking confidence in communicating and supporting change
- Individuals looking to develop their CV with a recognised certificate in change management
- Organisations that want to upskill their staff to handle change more effectively and reduce disruption