Every successful organisation depends on skilled administrative professionals to keep operations running smoothly. The QualCert Level 1 Certificate in Administration is the perfect starting point for anyone looking to gain a solid understanding of essential office skills and begin a rewarding career in administration.
Designed for absolute beginners, this practical course provides clear, structured training to help learners develop the confidence and knowledge needed for entry-level roles in a wide range of business sectors.
The Level 1 Certificate in Administration is a foundation-level qualification designed to give learners a broad introduction to the key principles of working in an office environment. Covering core administrative tasks, effective communication, and essential organisational skills, this course ensures that learners feel prepared for real-world administrative work.
On completion of this course, learners will be ready to apply for junior roles such as office assistant, clerical support worker, receptionist or data entry clerk. Many employers prefer candidates who show they have practical knowledge of standard office procedures and can work effectively as part of a team.
The QualCert Level 1 Certificate in Administration provides a strong foundation for further study. Many learners choose to progress to the Level 2 Award or Certificate in Administration, or pursue related qualifications in customer service, business support or office management.
Starting your career with the QualCert Level 1 Certificate in Administration is a smart way to gain confidence, develop valuable workplace skills and demonstrate your commitment to employers. It is a practical, affordable first step towards a rewarding career in administration and business support.
Course Contents of QualCert Level 1 Certificate in Administration:
The QualCert Level 1 Certificate in Administration, offers 10 Credits, requiring a Total Qualification Time (TQT) of 50 hours, including 35 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06152-1 | Fundamentals of Office Administration | 2 | 7 | 10 |
| QC06152-2 | Basic Business Correspondence | 2 | 7 | 10 |
| QC06152-3 | Data Entry and Handling | 2 | 7 | 10 |
| QC06152-4 | Telephone Skills and Front Desk Management | 2 | 7 | 10 |
| QC06152-5 | Workplace Etiquette and Professionalism | 2 | 7 | 10 |
Entry Requirements for the QualCert Level 1 Certificate in Administration:
To enrol on the QualCert Level 1 Certificate in Administration, learners should meet the following basic requirements:
- Minimum Age: 16 years old or above at the time of registration
- Educational Background: No formal qualifications are required; a general basic education is recommended
- Experience: No prior work experience in administration is needed, making this course ideal for beginners
- Language Proficiency: Learners should have a basic level of English to understand instructions, complete simple written tasks and communicate clearly in an office environment
Learning Outcomes of QualCert Level 1 Certificate in Administration:
Fundamentals of Office Administration
- Understand the main functions and roles within an office environment
- Identify common office equipment and demonstrate correct usage
- Follow basic administrative procedures to support daily operations
Basic Business Correspondence
- Produce simple, clear business letters and emails using appropriate formats
- Proofread and check documents for accuracy and professionalism
- Understand the importance of clear and polite written communication
Data Entry and Handling
- Enter data accurately using standard office software
- Organise and maintain basic records in line with workplace procedures
- Recognise the need for confidentiality and secure data handling
Telephone Skills and Front Desk Management
- Answer and handle incoming calls professionally and politely
- Take clear messages and pass on information accurately
- Greet and assist visitors while maintaining a positive first impression
Workplace Etiquette and Professionalism
- Demonstrate appropriate behaviour and appearance in a professional setting
- Follow instructions and work effectively with colleagues and supervisors
- Understand the importance of punctuality, reliability and teamwork
The QualCert Level 1 Certificate in Administration, is ideal for:
- School leavers looking for their first job in an office environment
- Jobseekers who want to boost their employability with recognised skills
- Individuals returning to work after a career break who need to refresh their knowledge
- Anyone considering a career change into administration or business support
- Employees in junior roles who want to formalise their skills with a practical qualification