In today’s highly competitive business landscape, effective operations management is essential for ensuring that resources are utilised efficiently, processes run smoothly, and strategic objectives are achieved. For individuals looking to gain a practical understanding of how organisations manage day-to-day operations, the QualCert Level 1 Award in Operations Management offers a valuable entry point into this vital business function.
The QualCert Level 1 Award in Operations Management is designed for learners at the beginning of their career journey or those seeking to gain a foundational understanding of operations management principles. Whether you are new to the workforce, transitioning to a new role, or exploring career opportunities in operations, this qualification provides the essential knowledge and practical insights required to understand and contribute to operational success.
Delivered over two days, this short yet impactful course introduces learners to the core concepts of operations management. The qualification is structured into three study units, each carrying one credit, with a total of 9 Guided Learning Hours (GLH) and 12 Total Qualification Time (TQT). It is designed in accordance with UK international standards to ensure learners acquire relevant, industry-aligned skills.
The course covers key areas such as operational planning, workflow coordination, and resource management. Participants will learn how operational decisions influence productivity, efficiency, and quality across various business sectors.
The QualCert Level 1 Award in Operations Management offers a practical and accessible introduction to the world of operations. It empowers learners with the knowledge and skills required to support operational efficiency and contribute meaningfully to organisational goals. As industries increasingly value operational excellence, this qualification positions learners at the forefront of entry-level professional readiness.
For those aiming to begin a career in business or enhance their understanding of workplace operations, this award represents a smart and strategic first step.
Course Contents of QualCert Level 1 Award in Operations Management :
The QualCert Level 1 Award in Operations Management, offers 3 Credits, requiring a Total Qualification Time (TQT) of 12 hours, including 9 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06131-1 | Introduction to Operations Management | 1 | 3 | 4 |
| QC06131-2 | Basics of Workflow and Process Planning | 1 | 3 | 4 |
| QC06131-3 | Inventory and Resource Fundamentals | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 1 Award in Operations Management:
To enroll in the QualCert Level 1 Award in Operations Management, following are requirement:
- Minimum Age
Learners must be at least 16 years of age at the time of enrolment. - Educational Background
There are no formal academic prerequisites. However, a basic understanding of numeracy and literacy is recommended to support comprehension of course materials. - Experience
No prior work experience in operations or management is required. This course is suitable for beginners and those seeking foundational knowledge in operations management. - Language Proficiency
Learners should have a basic command of the English language, sufficient to understand instructional content, participate in discussions, and complete assessments. It is recommended that learners possess English language skills equivalent to Entry Level 3 on the National Qualifications Framework (NQF) or CEFR Level A2.
Learning Outcomes of QualCert Level 1 Award in Operations Management:
Introduction to Operations Management
- Understand the core functions and objectives of operations management within an organisation
- Identify the key roles and responsibilities of an operations manager
- Recognise how effective operations contribute to organisational performance and customer satisfaction
Basics of Workflow and Process Planning
- Describe the basic elements of workflow design and process planning
- Understand how efficient workflows impact productivity and quality
- Identify simple tools and methods used to plan and improve operational processes
Inventory and Resource Fundamentals
- Understand the role of inventory and resource management in operations
- Identify different types of resources used in business operations
- Learn basic strategies for monitoring and managing inventory and other operational resources
The QualCert Level 1 Award in Operations Management, is ideal for:
- School leavers or college students exploring careers in business or operations
- Entry-level employees seeking to enhance their understanding of workplace processes
- Individuals considering a future in operations, logistics, or supply chain management
- Administrative or support staff aiming to broaden their operational skills
- Anyone with an interest in how organisations plan, manage, and improve their day-to-day activities
This course provides a valuable starting point for learners aiming to progress into higher-level qualifications or operational roles across a wide range of industries.