For anyone looking to begin a career in the insurance industry, understanding the claims process is an essential first step. The QualCert Level 1 Award in Insurance Claims Handling is designed to equip learners with practical skills and a solid grounding in how insurance claims are managed, assessed and resolved.
This short, focused course provides an excellent introduction for those with little or no prior experience in the sector. Whether you are a school leaver exploring career pathways, someone looking to switch professions, or an administrative employee keen to progress into a claims role, this qualification helps build confidence and competence in a crucial area of insurance operations.
The QualCert Level 1 Award in Insurance Claims Handling typically runs over two days and covers three key study units. These units introduce learners to the fundamentals of claims handling, including understanding policy terms, recognising different types of insurance claims, and learning how to handle claims in accordance with legal and ethical standards.
Learners will gain insights into customer communication skills, documentation requirements, and the practical steps involved in progressing a claim from notification through to settlement. The course also covers the importance of accurate record-keeping and compliance with regulatory requirements, all vital areas for anyone aiming to work in claims administration or support roles.
QualCert is committed to providing high-quality, accessible qualifications that help individuals thrive in their chosen fields. With clear learning outcomes, practical teaching methods and a strong focus on industry-relevant skills, QualCert’s insurance programmes are trusted by employers and learners alike.
Course Contents of QualCert Level 1 Award in Insurance Claims Handling:
The QualCert Level 1 Award in Insurance Claims Handling, offers 3 Credits, requiring a Total Qualification Time (TQT) of 12 hours, including 9 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06158-1 | Introduction to Insurance and Claims | 1 | 3 | 4 |
| QC06158-2 | Basic Principles of Claims Processing | 1 | 3 | 4 |
| QC06158-3 | Customer Service in Claims Handling | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 1 Award in Insurance Claims Handling:
To enroll in the QualCert Level 1 Award in Insurance Claims Handling, following are requirement:
- Minimum Age: Learners must be at least 16 years old at the time of registration.
- Educational Background: There are no formal academic prerequisites. However, a basic secondary school education (equivalent to GCSE level) is recommended to support understanding of course materials.
- Experience: No prior experience in insurance or claims handling is required. This course is specifically designed for beginners and those new to the sector.
- Language Proficiency: Learners should have a reasonable standard of written and spoken English to ensure they can participate fully in training activities and assessments. Where English is not a learner’s first language, an English proficiency level equivalent to CEFR B1 (Intermediate) is recommended.
These requirements ensure that all learners can get the maximum benefit from the course and are well-prepared for progression to higher-level insurance qualifications.
Learning Outcomes of QualCert Level 1 Award in Insurance Claims Handling:
Understanding Insurance Policy Coverage
- Identify the key components and terminology of common insurance policies
- Explain how different types of coverage apply to various claims scenarios
- Interpret policy wording to determine coverage limits, exclusions and conditions
Claims Investigation and Evidence Gathering
- Describe the steps involved in investigating an insurance claim
- Gather, record and assess relevant evidence accurately
- Apply basic techniques to detect potential fraud or inconsistencies
Communication and Negotiation Skills for Claims
- Use effective communication techniques when dealing with claimants and third parties
- Handle challenging conversations professionally and confidently
- Apply basic negotiation strategies to reach fair and timely settlements
Compliance and Legal Principles in Claims
- Recognise key legal and regulatory requirements affecting insurance claims handling
- Apply compliance principles to everyday claims processes
- Understand the importance of ethical conduct in claims management
The QualCert Level 1 Award in Insurance Claims Handling is ideal for:
- Individuals who are new to the insurance industry and want to build foundational knowledge of claims handling
- School leavers or college graduates seeking their first role in insurance or financial services
- Administrative staff or customer service employees who wish to move into claims handling positions
- Career changers looking to enter the insurance sector with no prior experience
- Employers who want to upskill new recruits with practical claims handling skills and knowledge
- Anyone interested in gaining a recognised qualification to enhance their employability and career progression in insurance
This course provides an accessible starting point for anyone wanting to understand how insurance claims work and how to handle them professionally and compliantly.