The digital economy continues to evolve at a rapid pace, placing increasing demand on skilled IT professionals who can support, maintain and improve digital infrastructures. For individuals looking to launch a career in the IT and communications sector, the QualCert Level 3 Diploma in Digital & IT – Information Communications Technician offers an industry-recognised qualification designed to meet both current and future workforce needs.
The QualCert Level 3 Diploma in Digital & IT – Information Communications Technician is comprehensive programme is structured to provide learners with the practical skills and theoretical knowledge essential for working in a modern digital environment. From understanding networking fundamentals to implementing cybersecurity protocols and delivering professional IT support, the qualification ensures a solid foundation for a variety of technical roles.
Designed according to UK and international vocational standards, this Level 3 Diploma is ideal for school leavers, career changers, or those already working in junior IT support roles who wish to formalise their skills. It aligns with the standards expected of an information communications technician, enabling learners to develop competence across core areas of IT infrastructure, network systems, and service delivery.
Upon completion QualCert Level 3 Diploma in Digital & IT – Information Communications Technician, learners will be equipped to take on roles such as IT support technician, network technician, help desk analyst, or junior systems administrator. The diploma also serves as a stepping stone toward further education or industry certifications, such as CompTIA Network+, ITIL Foundation, or vendor-specific certifications in cloud computing and cybersecurity.
As digital transformation continues to shape every aspect of modern life, the need for skilled IT professionals has never been greater. The QualCert Level 3 Diploma in Digital & IT – Information Communications Technician provides learners with the technical capabilities and confidence to succeed in this fast-paced industry. Whether you’re looking to start your career or formalise your current experience, this qualification is a strong foundation for future success.
Course Contents of QualCert Level 3 Diploma in Digital & IT – Information Communications Technician:
The QualCert Level 3 Diploma in Digital & IT – Information Communications Technician, offers 60 Credits, requiring a Total Qualification Time (TQT) of 300 hours, including 210 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC21004-1 | IT Systems and Networking Fundamentals | 10 | 35 | 50 |
| QC21004-2 | Principles of Cybersecurity | 10 | 35 | 50 |
| QC21004-3 | Configuring and Supporting End-User Devices | 10 | 35 | 50 |
| QC21004-4 | Cloud Services and Virtualization | 10 | 35 | 50 |
| QC21004-5 | Network Troubleshooting and Support | 10 | 35 | 50 |
| QC21004-6 | IT Service Management and Professional Practice | 10 | 35 | 50 |
Entry Requirements for the QualCert Level 3 Diploma in Digital & IT – Information Communications Technician:
To enroll in the QualCert Level 3 Diploma in Digital & IT – Information Communications Technician, following are requirement:
- Minimum Age
- Learners must be at least 16 years of age at the time of enrolment.
- Educational Background
- A minimum of four GCSEs at grade C/4 or above, including English and Mathematics, or equivalent qualifications.
- Alternatively, successful completion of a Level 2 qualification in IT or a related subject will also be accepted.
- Experience
- No formal work experience is required; however, a basic understanding of computer systems and digital technologies is highly recommended.
- Applicants with relevant industry experience but without formal qualifications may be considered on a case-by-case basis.
- Language Proficiency
- All learners must have a good command of the English language, both written and spoken.
- Non-native English speakers should demonstrate language proficiency equivalent to CEFR Level B2 or IELTS 5.5, particularly in reading and writing, to ensure they can successfully complete coursework and assessments.
Learning Outcomes of QualCert Level 3 Diploma in Digital & IT – Information Communications Technician:
IT Systems and Networking Fundamental:
- Understand core components of computer systems including hardware, software, and peripheral devices
- Explain the OSI and TCP/IP models and their roles in data communication
- Identify types of networks (LAN, WAN, PAN, MAN) and their key characteristics
- Configure IP addressing (IPv4 & IPv6), DNS, DHCP, and basic routing principles
- Apply basic security measures to protect network integrity and data flow
Principles of Cybersecurity
- Understand key concepts in cybersecurity including threats, vulnerabilities, and risk management
- Identify and differentiate between types of malware and cyberattacks
- Implement basic security controls including firewalls, antivirus, and encryption
- Explain regulatory and compliance issues (e.g., GDPR, ISO/IEC 27001) in relation to IT security
- Use tools to monitor and assess the security of systems and networks
Configuring and Supporting End-User Devices
- Install and configure Windows, macOS, Linux, and mobile operating systems
- Perform routine maintenance, updates, and troubleshooting on desktops and laptops
- Support connectivity for devices (Wi-Fi, Bluetooth, VPN, etc.)
- Troubleshoot common hardware and software issues using structured techniques
- Deliver user support in line with service-level agreements (SLAs) and professional standards
Cloud Services and Virtualization
- Understand core concepts of cloud computing: SaaS, PaaS, IaaS
- Identify key providers (AWS, Azure, Google Cloud) and their service offerings
- Configure virtual machines and environments using hypervisors
- Explain benefits and challenges of adopting cloud services for businesses
- Support users and troubleshoot common issues related to cloud platforms
Network Troubleshooting and Support
- Use diagnostic tools and techniques to identify network faults (e.g., ping, traceroute, IPConfig)
- Resolve connectivity and configuration issues at the client and network level
- Implement preventative maintenance procedures to ensure network reliability
- Understand escalation procedures and documentation in technical support environments
- Apply knowledge of protocols (TCP, UDP, FTP, HTTP/S) during troubleshooting
IT Service Management and Professional Practice
- Understand principles of IT service management (ITSM) frameworks like ITIL
- Apply incident, problem, change, and asset management processes
- Communicate effectively with both technical and non-technical users
- Demonstrate professional conduct, teamwork, and customer service skills
- Maintain documentation, reports, and logs in accordance with organizational policies
The QualCert Level 3 Diploma in Digital & IT – Information Communications Technician, is ideal for:
- School leavers (16+) who are interested in pursuing a practical, career-focused route into the IT industry
- Career changers looking to enter the digital technology sector with a recognised and industry-relevant qualification
- Junior IT support staff or technicians wishing to formalise their skills and gain structured professional development
- Apprentices who are undertaking or preparing for a Level 3 apprenticeship in information communications or related roles
- Adult learners returning to education who have a keen interest in technology and want to gain hands-on, applicable skills
- Individuals preparing for higher-level qualifications in IT infrastructure, networking, cybersecurity, or cloud computing
Whether you are new to the sector or already working in a technical environment, this course offers a solid foundation and progression route into a wide range of digital careers.