The hospitality and tourism industry continues to thrive, offering dynamic career opportunities across the globe. As one of the most customer-driven and fast-paced sectors, it demands skilled professionals who can adapt to evolving trends, deliver exceptional service, and manage operations effectively. The QualCert Level 2 Diploma in Hospitality and Tourism Management is designed to prepare individuals for these demands, bridging the gap between entry-level understanding and real-world expertise.
This comprehensive qualification equips learners with both theoretical knowledge and practical skills, making it an ideal choice for those seeking to build a long-term career in hospitality, travel, or tourism.
The QualCert Level 2 Diploma provides learners with in-depth exposure to the principles, operations, and management practices within hospitality and tourism. The qualification is suited for those who have already acquired basic knowledge or experience in the sector and are now looking to progress further.
This diploma comprises six structured units, delivering 42 credits, 150 guided learning hours, and 210 total qualification time. It offers a balanced learning experience, blending academic knowledge with practical industry insight.
The QualCert Level 2 Diploma in Hospitality and Tourism Management offers a practical and strategic approach to learning. It is tailored for those who are serious about building a successful career in a globally competitive industry. From hotel operations to tourism marketing, the course covers the essential elements required to succeed in this dynamic field.
Course Contents of QualCert Level 2 Diploma in Hospitality and Tourism Management:
The QualCert Level 2 Diploma in Hospitality and Tourism Management, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06101-1 | Advanced Operations Management in Hotels & Resorts | 7 | 25 | 35 |
| QC06101-2 | Food & Beverage Innovation & Control | 7 | 25 | 35 |
| QC06101-3 | Travel Product Development & Distribution | 7 | 25 | 35 |
| QC06101-4 | Marketing Strategy including Digital Tourism Marketing | 7 | 25 | 35 |
| QC06101-5 | Financial Control, Revenue Management & Forecasting | 7 | 25 | 35 |
| QC06101-6 | Risk Management, Legislation & Sustainability in Travel | 7 | 25 | 35 |
Entry Requirements for the QualCert Level 2 Diploma in Hospitality and Tourism Management:
To enroll in the QualCert Level 2 Diploma in Hospitality and Tourism Management, following are requirement:
- Minimum Age:
- Applicants must be at least 16 years old at the time of enrolment.
- Educational Background:
- A Level 1 qualification in hospitality, tourism, or a related subject is recommended. However, learners with no formal qualifications may also be accepted if they demonstrate a strong interest in the sector.
- Experience:
- No formal work experience is required, though prior exposure to customer service or hospitality environments may be beneficial.
- Language Proficiency:
- Learners should have a reasonable level of English language ability to understand course materials and complete assessments.
- For non-native speakers, it is recommended to have an English proficiency level equivalent to CEFR Level B1 or IELTS 4.5.
Learning Outcomes of QualCert Level 2 Diploma in Hospitality and Tourism Management:
Advanced Operations Management in Hotels & Resorts
- Evaluate the structure and functions of hotel and resort departments.
- Manage operational processes to meet guest satisfaction goals.
- Analyze operational challenges and propose improvement solutions.
- Apply leadership techniques in managing hospitality teams.
Food & Beverage Innovation & Control
- Identify trends and innovations in food and beverage offerings.
- Design creative menus aligned with customer preferences.
- Implement cost control and inventory systems.
- Ensure compliance with health and safety standards in F&B operations.
Travel Product Development & Distribution
- Develop new travel and tourism products tailored to market needs.
- Evaluate distribution channels and partnerships for travel products.
- Analyze consumer behavior to inform product development.
- Create promotional plans for launching travel products.
Marketing Strategy including Digital Tourism Marketing
- Develop integrated marketing strategies for hospitality businesses.
- Utilize digital marketing tools to reach global audiences.
- Measure marketing campaign performance and ROI.
- Apply customer segmentation and targeting in tourism marketing.
Financial Control, Revenue Management & Forecasting
- Interpret financial reports and statements in hospitality settings.
- Apply revenue management strategies to optimize profitability.
- Develop budgets and forecasts based on historical data.
- Monitor key financial performance indicators (KPIs).
Risk Management, Legislation & Sustainability in Travel
- Identify legal and regulatory issues in hospitality and tourism.
- Develop risk management strategies for operational safety.
- Ensure compliance with industry laws and codes of conduct.
- Implement sustainable practices in line with global standards.
The QualCert Level 2 Diploma in Hospitality and Tourism Management, is ideal for:
- Individuals aged 16 and above who are seeking a structured qualification in hospitality and tourism
- Learners who have completed a Level 1 Diploma or Certificate and wish to progress to the next level
- Entry-level staff in hotels, restaurants, or tourism services looking to formalise their skills
- Career changers aiming to enter the hospitality or travel industry with practical knowledge
- Aspiring supervisors or team leaders preparing for mid-level roles in the service sector
- Students interested in building a foundation for advanced studies in tourism, hospitality, or business management
- Entrepreneurs or small business owners in the hospitality or tourism space seeking to improve operational understanding