In today’s fast-paced digital world, the demand for skilled IT professionals continues to grow. If you’re looking to build a foundation in the world of technology, the QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure offers an excellent starting point. Designed to equip learners with core technical knowledge, this qualification opens doors to a variety of entry-level roles within the digital and IT sector.
The QualCert Level 2 Diploma is a nationally recognised qualification focused on key aspects of digital technology, with a specialist pathway in hardware, network and infrastructure. It is ideal for school leavers, career changers, or anyone seeking to enhance their technical skills in a structured, industry-relevant format.
The course is designed in alignment with the needs of employers and supports progression to further learning or employment within the IT sector. With a combination of theoretical knowledge and practical experience, learners are introduced to the essential components of digital systems, including how networks function, how hardware is installed and maintained, and how to resolve common technical issues.
This qualification is suitable for individuals who have a keen interest in technology and want to pursue a career in technical support, network administration or infrastructure engineering. It requires no prior experience in the field, making it accessible for a wide audience.It is also suitable for those currently working in junior IT roles who wish to formalise their knowledge with a recognised qualification.
The QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure provides a solid entry point into the dynamic world of IT. By gaining essential skills and understanding the practical elements of hardware and networking, learners are better prepared to meet the challenges of modern digital environments.
Course Contents of QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure:
The QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC21001-1 | Introduction to Computer Hardware and System Components | 7 | 25 | 35 |
| QC21001-2 | Principles of Networking and Network Architecture | 7 | 25 | 35 |
| QC21001-3 | Installation and Configuration of IT Systems | 7 | 25 | 35 |
| QC21001-4 | Troubleshooting and Maintenance of IT Equipment | 7 | 25 | 35 |
| QC21001-5 | Cyber Security and Data Protection in IT Environments | 7 | 25 | 35 |
| QC21001-6 | Health, Safety and Professional Practice in IT Infrastructure | 7 | 25 | 35 |
Entry Requirements for the QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure:
To enroll in the QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure, following are requirement:
- Minimum Age:
- Applicants should be at least 16 years old to enrol on this course.
- Educational Background:
- Ideally, learners will have completed a Level 1 qualification or equivalent in IT or a related subject.
- GCSEs at grades 3/D or above (or equivalent) in English and Mathematics are recommended but not mandatory.
- Candidates without formal qualifications but with relevant knowledge or skills may be considered on a case-by-case basis.
- Experience:
- No prior professional experience in IT is required.
- Basic familiarity with computers and digital technology is advantageous but not essential.
- Suitable for beginners or individuals seeking to formalise existing knowledge.
- Language Proficiency:
- Learners should possess a reasonable command of English to understand course materials, participate in assessments, and complete assignments effectively.
- For non-native English speakers, an IELTS score of 5.5 or equivalent is recommended to ensure comprehension and communication skills meet course demands.
Learning Outcomes of QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure:
Introduction to Computer Hardware and System Components
- Identify and describe key internal and external components of a computer system
- Explain the functions of central processing units, memory, storage, and peripheral devices
- Demonstrate safe handling and assembly of basic computer hardware
- Compare types of computing devices used in personal and professional contexts
- Understand compatibility and interoperability of components in IT systems
Principles of Networking and Network Architecture
- Define key networking terms, models and protocols (e.g. OSI, TCP/IP, DNS, DHCP)
- Distinguish between network types (LAN, WAN, WLAN, MAN) and topologies
- Identify key hardware used in networking such as routers, switches, and hubs
- Explain IP addressing, subnets, and the role of MAC addressing
- Understand the importance of network security and access control in basic network design
Installation and Configuration of IT Systems
- Prepare hardware and software for installation
- Install and configure operating systems (e.g. Windows, Linux) and device drivers
- Set up user accounts and configure system settings according to specifications
- Install application software and apply updates and patches
- Perform post-installation testing and validation to ensure system functionality
Troubleshooting and Maintenance of IT Equipment
- Apply diagnostic tools and techniques to identify common hardware and software faults
- Carry out basic preventative maintenance tasks to maintain IT system performance
- Replace or repair faulty components following health and safety procedures
- Maintain system logs and records in line with organisational practices
- Evaluate maintenance outcomes and recommend improvements
Cyber Security and Data Protection in IT Environments
- Identify common cyber threats such as viruses, phishing, ransomware and social engineering
- Explain basic principles of data security, including firewalls and encryption
- Describe user responsibilities in maintaining security and data privacy
- Understand legal and ethical obligations under GDPR and other data protection regulations
- Demonstrate secure behaviours in digital communication and file handling
Health, Safety and Professional Practice in IT Infrastructure
- Identify health and safety risks associated with IT hardware and installations
- Follow procedures for the safe use and disposal of equipment and consumables
- Demonstrate awareness of ergonomics and workstation setup best practices
- Apply professional behaviours, communication and teamwork in IT settings
- Reflect on own performance and identify areas for improvement in a technical role
The QualCert Level 2 Diploma in Digital and IT – Hardware, Network & Infrastructure, is ideal for:
- School leavers and recent graduates seeking to build a strong foundation in IT hardware, networking, and infrastructure as a pathway into technical roles.
- Career changers interested in entering the digital and IT sector but with little or no prior experience.
- Individuals currently employed in junior or entry-level IT roles who want to formalise their skills with a recognised qualification to improve their job prospects and career progression.
- Apprentices and trainees looking for a structured qualification that combines practical experience with essential theoretical knowledge.
- Anyone with a keen interest in technology who wishes to gain practical skills in installing, maintaining, and troubleshooting IT systems and networks.
- Those planning to progress to higher-level IT qualifications or apprenticeships, such as Level 3 Diplomas or specialist networking and cybersecurity programmes.
This course is ideal for learners who are motivated, willing to develop hands-on technical skills, and ready to prepare for the demands of modern IT environments.