In today’s competitive workplace, skilled administrative professionals are essential for keeping businesses organised, efficient and productive. The QualCert Level 2 Diploma in Administration is an ideal qualification for individuals who want to build on their basic knowledge and gain broader, more in-depth office skills that employers value highly.
Whether you are looking to progress in your current role, move into a new administrative position or build a strong foundation for further study, this comprehensive diploma can help you achieve your career goals.
The Level 2 Diploma in Administration is a practical, hands-on qualification designed to develop your knowledge and ability to handle a wide range of administrative tasks confidently. This diploma covers all the core skills needed to succeed in a busy office environment and prepares learners for more responsible roles.
Achieving this diploma shows that you have the practical skills and knowledge to handle more complex administrative tasks with confidence. Graduates often go on to work as administrative assistants, receptionists, secretaries, team support officers or clerical staff across a wide range of sectors.
Many learners use the Level 2 Diploma as a stepping stone to the QualCert Level 3 Diploma in Administration or related courses in business support, customer service, HR or office management. This qualification also helps learners prepare for supervisory roles and further progression in their career.
A recognised qualification like the QualCert Level 2 Diploma in Administration can make all the difference when it comes to standing out in a competitive job market. It gives you practical, job-ready skills that employers look for and shows that you are committed to building a successful career in office administration.
If you are ready to strengthen your skills, open up new career opportunities and take the next step towards professional success, contact QualCert today to find out about upcoming course dates, enrolment details and study options.
Course Contents of QualCert Level 2 Diploma in Administration:
The QualCert Level 2 Diploma in Administration, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06156-1 | Intermediate Office Administration | 7 | 25 | 35 |
| QC06156-2 | Handling Financial Records and Basic Accounts | 7 | 25 | 35 |
| QC06156-3 | Administrative Support for Meetings and Minutes | 7 | 25 | 35 |
| QC06156-4 | Improving Office Productivity | 7 | 25 | 35 |
| QC06156-5 | Customer Relationship Management | 7 | 25 | 35 |
| QC06156-6 | Implementing Office Health and Safety Procedures | 7 | 25 | 35 |
Entry Requirements for the QualCert Level 2 Diploma in Administration:
To enroll in the QualCert Level 2 Diploma in Administration, following are requirement:
- Minimum Age: 16 years old or above at the time of registration
- Educational Background: A Level 1 Diploma or Award in Administration (or equivalent basic qualification) is recommended, but not mandatory
- Experience: Some practical experience in an office or administrative role is beneficial to support understanding of the course content
- Language Proficiency: Learners should have a reasonable standard of English reading, writing and speaking skills to complete assignments, produce clear business documents and communicate effectively in an office environment
Learning Outcomes of QualCert Level 2 Diploma in Administration:
Intermediate Office Administration
- Perform a wider range of routine and non-routine administrative tasks confidently
- Use office systems and technology effectively to support daily operations
- Organise workloads and prioritise tasks to meet deadlines
Handling Financial Records and Basic Accounts
- Process basic financial transactions such as invoices and petty cash
- Maintain accurate records for financial tasks in line with workplace policies
- Understand the importance of accuracy and confidentiality when handling financial information
Administrative Support for Meetings and Minutes
- Prepare agendas and supporting documents for meetings
- Take clear and accurate meeting minutes
- Distribute and file meeting records according to office procedures
Improving Office Productivity
- Identify ways to organise tasks and resources more efficiently
- Use practical tools and methods to increase team productivity
- Contribute ideas to improve workflow and reduce wasted time
Customer Relationship Management
- Provide friendly and professional support to internal and external customers
- Handle enquiries and complaints in a positive and constructive manner
- Maintain accurate customer records to support good service
Implementing Office Health and Safety Procedures
- Recognise common workplace health and safety risks in an office environment
- Follow procedures to ensure a safe and secure workplace for all staff and visitors
- Report hazards and incidents promptly in line with organisational policies
The QualCert Level 2 Diploma in Administration, is ideal for:
- Learners who have completed a Level 1 Award or Diploma in Administration and want to progress
- Office assistants, clerical workers or receptionists who wish to formalise and develop their skills
- School leavers or college students aiming to secure an entry-level administrative role with added confidence
- Jobseekers looking to strengthen their CV with a practical, recognised qualification
- Employees returning to the workforce who want to refresh and update their administrative knowledge
- Anyone planning to continue to Level 3 study or move towards supervisory or team leader roles