The global hospitality and tourism industry continues to grow at a rapid pace, offering employment opportunities in hotels, resorts, travel agencies, restaurants, cruise lines, and event management. As employers seek professionals with both technical knowledge and practical skills, the QualCert Level 2 Certificate in Hospitality and Tourism Management stands out as an ideal qualification for individuals looking to progress in this competitive field.
The QualCert Level 2 Certificate in Hospitality and Tourism Management is a well-rounded qualification designed for individuals who already have a basic understanding of the industry or who have completed a Level 1 qualification. It is suitable for both current employees and newcomers to the field seeking formal training.
With five core units, the course includes 15 credits, 50 guided learning hours (GLH), and 75 total qualification time (TQT). It covers a wide range of topics such as hotel operations, food and beverage service, marketing, and safety compliance.
The qualification is typically delivered over several weeks or months, depending on the training provider. The total guided learning hours amount to 50, with assessments conducted through a mix of written assignments, practical demonstrations, and projects.
The QualCert Level 2 Certificate in Hospitality and Tourism Management is a practical and accessible qualification for anyone looking to advance in this vibrant industry. Whether you are aiming for your first job, seeking career progression, or planning to run your own hospitality business, this course provides the essential tools for success.
By combining academic knowledge with industry-relevant training, the Level 2 Certificate prepares learners to meet employer expectations and contribute meaningfully to the customer experience in tourism and hospitality settings.
Course Contents of QualCert Level 2 Certificate in Hospitality and Tourism Management:
The QualCert Level 2 Certificate in Hospitality and Tourism Management, offers 15 Credits, requiring a Total Qualification Time (TQT) of 75 hours, including 50 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06198-1 | Hotel Operations & Service Management | 3 | 10 | 15 |
| QC06198-2 | Food & Beverage Service Excellence | 3 | 10 | 15 |
| QC06198-3 | Tourist Destination & Product Knowledge | 3 | 10 | 15 |
| QC06198-4 | Sales, Marketing & Digital Promotion | 3 | 10 | 15 |
| QC06198-5 | Hygiene, Safety & Regulatory Compliance | 3 | 10 | 15 |
Entry Requirements for the QualCert Level 2 Certificate in Hospitality and Tourism Management:
To enroll in the QualCert Level 2 Certificate in Hospitality and Tourism Management, following are requirement:
- Minimum Age:
- Learners must be at least 16 years old at the time of enrolment.
- Educational Background:
- No formal qualifications are required. However, it is recommended that learners have completed a Level 1 qualification in hospitality, tourism, or a related subject, or have equivalent knowledge and interest in the sector.
- Experience:
- No prior work experience is necessary, although some basic familiarity with customer service or hospitality environments may be beneficial.
- Language Proficiency:
- Learners should possess sufficient English language ability to understand instructions, participate in discussions, and complete written tasks.
- For non-native English speakers, a minimum of CEFR Level B1 (intermediate) or equivalent is recommended.
Learning Outcomes of QualCert Level 2 Certificate in Hospitality and Tourism Management:
Hotel Operations & Service Management
- Understand the departments within a hotel and their functions.
- Coordinate inter-departmental communication for service delivery.
- Monitor service quality and guest satisfaction.
Food & Beverage Service Excellence
- Deliver high-standard table service across different service styles.
- Apply wine and beverage knowledge in service.
- Ensure compliance with food and drink regulations.
Tourist Destination & Product Knowledge
- Identify characteristics of leading tourism destinations.
- Match tourist profiles to suitable destinations.
- Develop local tourism product portfolios.
Sales, Marketing & Digital Promotion
- Implement basic sales and upselling techniques.
- Create simple digital marketing campaigns.
- Utilize social media tools to promote hospitality services.
Hygiene, Safety & Regulatory Compliance
- Understand health and safety legislation in hospitality.
- Conduct risk assessments and implement safety controls.
- Maintain hygiene standards in food and guest environments.
The QualCert Level 2 Certificate in Hospitality and Tourism Management, is ideal for:
- Individuals aged 16 and above aiming to start or develop a career in hospitality or tourism
- School leavers or college students looking to enter the workforce with industry-recognised skills
- Entry-level staff in hotels, restaurants, or travel services wanting to gain formal qualifications
- Career changers seeking to transition into the hospitality and tourism sector
- Entrepreneurs or small business owners in tourism and service industries needing practical operational knowledge
- Learners who have completed a Level 1 qualification and wish to progress further
- Anyone looking for a nationally recognised certificate to enhance employability in a customer-facing industry