The QualCert Level 2 Award in Hospitality Management is designed to build upon foundational hospitality knowledge and provide learners with a deeper understanding of key industry practices. This QualCert Level 2 Award in Hospitality Management focuses on essential areas such as customer service, food safety, workplace professionalism, and operational management within the hospitality sector. The QualCert Level 2 Award in Hospitality Management equips learners with the skills needed to excel in entry-level supervisory roles or progress to higher-level qualifications in hospitality management.
The QualCert Level 2 Award in Hospitality Management is a two-day programme that covers fundamental aspects of hospitality operations. The QualCert Level 2 Award in Hospitality Management is ideal for individuals seeking to enhance their career prospects, whether they are new to the industry or looking to progress from a Level 1 qualification.
The QualCert Level 2 Award in Hospitality Management is a professional qualification designed to enhance the knowledge and practical skills required to succeed in the dynamic hospitality industry. Building on the fundamentals covered in Level 1, this course provides learners with a deeper understanding of customer service, food safety, hospitality operations, and workplace professionalism. this QualCert Level 2 Award in Hospitality Management equips learners with industry-relevant expertise, preparing them for supervisory roles in hotels, restaurants, catering, and tourism businesses.
The QualCert Level 2 Award in Hospitality Management is suitable for individuals looking to enter the industry or for professionals aiming to develop their skills and advance in their careers. This QualCert Level 2 Award in Hospitality Management is ideal for individuals aspiring to work in hotels, restaurants, catering services, or event management. Upon completion of the QualCert Level 2 Award in Hospitality Management, learners will be equipped with the skills needed to progress to a higher qualification or apply for supervisory roles within the industry.
Course Contents of QualCert Level 2 Award in Hospitality Management:
The QualCert Level 2 Award in Hospitality Management offers 6 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH). This course expands on operational aspects, focusing on guest relations, food and beverage service, and health and safety in hospitality.
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06033-1 | Principles of Hospitality Operations | 1 | 3 | 4 |
| QC06033-2 | Guest Relationship Management | 1 | 3 | 4 |
| QC06033-3 | Food and Beverage Service Fundamentals | 2 | 3 | 4 |
| QC06033-4 | Workplace Health and Safety in Hospitality | 2 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Hospitality Management:
To enroll in the QualCert Level 2 Award in Hospitality Management, candidates must meet the following entry requirements:
- Minimum Age: Learners must be at least 16 years old.
- Educational Qualification: No formal qualifications are required. However, a basic understanding of English and numeracy is recommended.
- Language Proficiency: Learners should have basic proficiency in the language of instruction (typically English) to understand course materials and participate in assessments.
- Prior Knowledge or Experience: While no formal qualifications are necessary, it is recommended that learners have completed a Level 1 Award in Hospitality Management or have relevant experience in a hospitality-related role.
This course is suitable for individuals who are looking to develop their skills further in the hospitality sector, whether they are seeking to advance from entry-level positions or build upon their foundational knowledge.
Learning Outcomes of QualCert Level 2 Award in Hospitality Management:
Upon successful completion of the study units in the QualCert Level 2 Award in Hospitality Management, learners will be able to:
Unit 1: Principles of Hospitality Operations
This unit introduces learners to the key principles of hospitality operations, from front-of-house management to back-office processes.
Learning Outcomes:
- Understand the operational structure and functions of hospitality businesses, including hotels, restaurants, and catering services.
- Understand the role of operational efficiency in providing high-quality guest experiences.
- Recognize the importance of customer service in enhancing business performance and ensuring guest satisfaction.
Unit 2: Guest Relationship Management
This unit focuses on the techniques and best practices for managing guest relationships and enhancing customer satisfaction in hospitality settings.
Learning Outcomes:
- Develop effective communication skills for managing guest interactions and resolving complaints.
- Implement strategies for building customer loyalty and enhancing the guest experience.
- Understand the impact of customer feedback and how to use it to improve service delivery.
- Demonstrate cultural sensitivity and awareness in guest interactions to meet diverse customer needs.
Unit 3: Food and Beverage Service Fundamentals
This unit covers the essential principles and practices involved in food and beverage service, including hygiene, presentation, and guest interaction.
Learning Outcomes:
- Understand the fundamental principles of food and beverage service, including table settings, menu knowledge, and service etiquette.
- Demonstrate proper food and beverage handling techniques, focusing on hygiene and safety standards.
- Apply knowledge of dietary restrictions and special guest requirements in food and beverage service.
Unit 4: Workplace Health and Safety in Hospitality
This unit focuses on workplace health and safety regulations and practices within the hospitality industry.
Learning Outcomes:
- Understand key health and safety regulations relevant to the hospitality sector, including food safety and workplace safety protocols.
- Identify hazards and risks in hospitality environments, including kitchens, dining areas, and guest rooms.
- Understand emergency procedures, including fire safety, first aid, and evacuation protocols, within the hospitality workplace.
The QualCert Level 2 Award in Hospitality Management is designed for individuals looking to build upon their foundational knowledge of the hospitality industry and develop practical skills for more advanced roles. This course is ideal for:
- Aspiring Supervisors and Managers – Individuals aiming to move into supervisory or entry-level management roles within hotels, restaurants, catering services, or other hospitality businesses.
- Hospitality Professionals – Individuals currently working in hospitality who want to enhance their skills and career prospects by formalizing their knowledge and experience.
- Career Progressors – Those who have completed a Level 1 qualification in hospitality management or have relevant experience and want to deepen their understanding of key operational and management areas.
- School Leavers and Job Seekers – Individuals looking to enter the hospitality industry with a solid understanding of industry standards and customer service expectations.
- Entrepreneurs and Business Owners – Individuals planning to start their own hospitality-related business, such as a café, restaurant, or guesthouse, who need a more comprehensive understanding of hospitality operations.
This course is ideal for those seeking to further their career in the hospitality industry, move into leadership roles, or progress to higher qualifications in hospitality management.