The hospitality and tourism industry is one of the fastest-growing sectors globally, offering a variety of exciting career opportunities. For those looking to enter this vibrant field, the QualCert Level 1 Certificate in Hospitality and Tourism Management provides an excellent foundation. This qualification is designed to equip learners with essential skills and knowledge to succeed in entry-level roles within hospitality and tourism.
The QualCert Level 1 Certificate in Hospitality and Tourism Management is a comprehensive introduction to the fundamentals of hospitality and tourism management. Comprising five units, it covers key areas such as customer relations, food service essentials, travel industry basics, and professionalism. With a total of 10 credits, 35 guided learning hours, and 50 total qualification hours, the course balances theoretical knowledge with practical skills, making it ideal for beginners.
Typically delivered over a short period, the Level 1 Certificate offers flexible learning options suited to full-time students, part-time learners, or working professionals. Assessment is usually through coursework, practical tasks, and short tests, designed to reinforce understanding and application of skills.
The QualCert Level 1 Certificate in Hospitality and Tourism Management is the perfect starting point for anyone eager to enter the hospitality and tourism industry. It combines essential theoretical knowledge with practical skills, offering a strong foundation for a successful career. Whether you are a school leaver, career changer, or current employee, this qualification can help you gain the confidence and competence needed to thrive in this exciting sector.
Course Contents of QualCert Level 1 Certificate in Hospitality and Tourism Management:
The QualCert Level 1 Certificate in Hospitality and Tourism Management, offers 10 Credits, requiring a Total Qualification Time (TQT) of 50 hours, including 35 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06197-1 | Fundamentals of Hospitality & Tourism | 2 | 7 | 10 |
| QC06197-2 | Basic Customer Relations & Communication | 2 | 7 | 10 |
| QC06197-3 | Food Service & Safety Essentials | 2 | 7 | 10 |
| QC06197-4 | Introduction to Travel Industry | 2 | 7 | 10 |
| QC06197-5 | Professionalism & Interpersonal Skills | 2 | 7 | 10 |
Entry Requirements for the QualCert Level 1 Certificate in Hospitality and Tourism Management:
To enrol on the QualCert Level 1 Certificate in Hospitality and Tourism Management, learners should meet the following basic requirements:
- Minimum Age:
Candidates must be at least 16 years old to enrol in this course. - Educational Background:
No formal qualifications are required. This course is suitable for beginners and those new to the hospitality and tourism industry. - Experience:
No prior work experience in hospitality or tourism is necessary. The course is ideal for individuals starting their career or looking to gain foundational knowledge. - Language Proficiency:
Basic English language skills are required to understand course materials and complete assessments. For non-native speakers, a minimum CEFR level A2 or equivalent is recommended.
Learning Outcomes of QualCert Level 1 Certificate in Hospitality and Tourism Management:
Fundamentals of Hospitality & Tourism
- Explore the structure of the hospitality and tourism industries.
- Understand core services and roles in the sectors.
- Recognize career opportunities and progression routes.
Basic Customer Relations & Communication
- Demonstrate effective verbal and non-verbal communication.
- Understand the importance of cultural awareness in service.
- Handle customer inquiries and complaints appropriately.
Food Service & Safety Essentials
- Identify types of food service delivery systems.
- Follow basic food hygiene and safety protocols.
- Understand allergen awareness and food labeling.
✅ Unit 4: Introduction to Travel Industry
- Explore the structure and types of travel agencies and operators.
- Identify key travel documents and booking processes.
- Understand global travel trends and customer preferences.
Professionalism & Interpersonal Skills
- Display appropriate workplace behavior and etiquette.
- Develop teamwork and leadership basics.
- Demonstrate time management and self-presentation.
The QualCert Level 1 Certificate in Hospitality and Tourism Management is ideal for:
- Individuals aged 16 and over starting a career in hospitality or tourism
- School leavers exploring career options in the service industry
- Entry-level employees wanting to formalise their skills and improve job prospects
- Career changers interested in entering the hospitality and tourism sectors
- Anyone seeking a practical introduction to the fundamentals of hospitality and tourism
- Those looking to gain recognised certification for basic hospitality knowledge and skills