Enhance Your Career with Level 2 QA Knowledge
The QualCert Level 2 Award in Quality Assurance (QA) is a practical and comprehensive qualification designed to equip individuals with essential knowledge and skills for quality assurance roles across various industries. This course focuses on the fundamentals of quality control, ensuring participants understand the processes and standards required to maintain high-quality products and services. Learners will gain insight into key concepts such as quality management systems, problem-solving techniques, and tools for monitoring and assessing quality effectively. Completing this award enhances career prospects in quality assurance, making participants valuable assets to any organization.
This course is ideal for those starting a career in quality assurance or quality control, as well as professionals seeking to formalize or expand their existing knowledge. It benefits operational staff, supervisors, and team leaders who want to contribute more effectively to their organization’s quality objectives. With a focus on practical skills and foundational knowledge, the course supports both personal growth and organizational success.
By earning this qualification, participants gain a solid foundation in quality management principles and practices, positioning themselves to excel in quality-focused roles and contribute to continuous improvement initiatives across industries.
Program Framework
The QualCert Level 2 Award in Quality Assurance (QA) certification is designed to provide a structured and comprehensive framework for developing expertise in quality assurance. Below is the qualification structure, including the Total Qualification Time (TQT) 16, Guided Learning Hours (GLH) 12, and 4 Credits associated with the program.
| Unit Ref# | Description | Credits | GLH | TQT |
| QC07003 – 1 | QA Introduction | 1 | 3 | 4 |
| QC07003 – 2 | Auditing Overview | 1 | 3 | 4 |
| QC07003 – 3 | QA Documentation | 1 | 3 | 4 |
| QC07003 – 4 | Process Control Basics | 1 | 3 | 4 |
Eligibility Criteria
This course is designed for individuals seeking to gain foundational knowledge and practical skills in quality assurance. Candidates should meet the following requirements:
- Minimum Age: 16 years or older
- Educational Background: No formal qualifications required; a basic understanding of workplace practices is beneficial
- Professional Experience: Relevant work experience is advantageous but not mandatory; suitable for beginners or those looking to formalize existing skills
- Language Proficiency: Good command of English, both written and spoken, to understand course materials and complete assessments
Meeting these entry requirements ensures candidates are well-prepared to succeed in the program and effectively apply quality assurance principles in real-world workplace settings.
Proficiency Targets
QA Introduction:
- Understand the fundamental principles of quality assurance and its importance in maintaining product/service standards.
- Recognize the key components of a quality assurance system.
- Gain insight into the role of quality assurance in various industries.
- Identify the various quality assurance tools and techniques used to monitor and improve processes.
Auditing Overview:
- Understand the purpose and scope of audits in quality assurance.
- Learn the types of audits (internal and external) and their roles in quality management systems.
- Develop skills to plan and conduct basic audits to assess quality compliance.
- Understand how to interpret audit findings and generate reports for continuous improvement.
QA Documentation:
- Learn the importance of accurate and comprehensive documentation in quality assurance.
- Gain knowledge of key QA documentation types such as quality manuals, procedures, and work instructions.
- Understand how to maintain, update, and control QA documentation in line with organizational standards.
- Develop skills in using documentation to support audit activities and quality control processes.
Process Control Basics:
- Understand the fundamentals of process control in quality management.
- Learn how to define, measure, and monitor key process parameters.
- Recognize the role of process control in ensuring consistency and quality in operations.
- Develop skills in identifying process variations and implementing corrective actions to improve performance.
Ideal Participants
The QualCert Level 2 Award in Quality Assurance (QA) is designed for individuals seeking to build a strong foundation in quality assurance principles and practices. This course is ideal for beginners, professionals looking to formalize their existing knowledge, and anyone aiming to enhance workplace efficiency by understanding quality management processes.
- Individuals starting a career in quality assurance or quality control
- Operational staff seeking to improve understanding of quality standards
- Supervisors and team leaders responsible for monitoring processes
- Employees in manufacturing, service, or administrative roles where quality is critical
- Professionals seeking formal recognition of existing QA skills
- Entry-level staff in compliance, operations, or production departments
- Individuals preparing for further qualifications in quality management
- Professionals aiming to support continuous improvement initiatives in their organization
- Team members responsible for implementing quality policies or procedures
- Anyone interested in developing foundational knowledge in quality assurance
This program equips participants with practical skills and recognized certification, making it suitable for individuals looking to advance their careers, contribute to organizational quality objectives, and drive continuous improvement in workplace processes.
Assessment and Verification
Assessment Framework :
The qualification is assessed through a structured Multiple-Choice Question (MCQ)–based examination, designed to measure both theoretical understanding and practical application of knowledge. Key features of the assessment framework include:
- Evidence-Based Assessment:
MCQs are developed using industry-aligned standards to ensure the assessment reflects real-world competencies and current professional practices. - Structured Examination Format:
The exam consists of scenario-based and knowledge-based MCQs, requiring learners to demonstrate critical thinking and subject mastery. - Performance Threshold:
Learners must obtain a minimum score of 70% to successfully complete the qualification. This benchmark ensures that every certified learner meets QualCert’s required level of competence. - Assessment Integrity:
All assessments are conducted under controlled, secure conditions at approved training centres to maintain fairness, consistency, and integrity.
Quality Assurance & Verification :
QualCert applies a comprehensive, multi-layered quality assurance system to uphold international standards and ensure the reliability of all assessment outcomes.
1. Internal Quality Assurance (IQA)
Conducted by the approved training centre:
- Assessment Review:
Centre-approved Assessors and Internal Quality Assurers (IQAs) review learner evidence, scoring accuracy, and compliance with assessment criteria. - Standardisation Activities:
Regular standardisation meetings are conducted within centres to ensure consistent marking practices across all assessors. - Continuous Improvement:
IQAs provide feedback to Assessors to enhance assessment delivery, marking reliability, and learner support.
2. External Quality Assurance (EQA)
Conducted by QualCert:
- Independent Verification:
QualCert External Quality Assurers review a sample of learner assessments to confirm accuracy, consistency, and compliance with QualCert and regulatory standards. - Centre Compliance Audits:
EQAs examine centre procedures, assessor qualifications, assessment environments, and record-keeping to ensure full adherence to quality assurance policies. - Quality and Standards Validation:
EQAs verify that assessment decisions are fair, valid, reliable, and aligned with national and international benchmarks. - Final Approval:
Once the EQA is satisfied that all quality standards have been met, the centre’s results are approved, and QualCert officially releases the certification to the learner.
QualCert delivers all qualifications exclusively through its global network of officially approved training centres.
For registration, guidance, or programme details, please contact your nearest approved training centre.