QualCert Level 2: Mastering Assignment Breakdown in QA
Table of Contents
Workshop Objective
To enable learners to map Assessment Criteria (AC) to real-world workplace evidence, ensuring they understand not just what QA is, but how it is applied to meet UK legal and industrial standards.
Section 1: Fundamental Principles & Objectives
AC 1.1: Define the core principles of QA within a vocational context.
In this workshop segment, we move beyond definitions. Learners must identify how “Prevention over Inspection” works on a live production line or service desk.
- Evidence Requirement: A “Process Flow Map” identifying a potential failure point and the QA intervention used to prevent it.
- Vocational Focus: Difference between Quality Control (checking at the end) and Quality Assurance (building quality into the process).
- UK Context: Adherence to BS EN ISO 9001 (Quality Management Systems) as the foundational framework.
Section 2: Roles and Components of a QA System
AC 2.1: Identify key roles and their responsibilities in a UK QA environment.
Learners will map out an organizational chart for a fictional UK company (e.g., a food manufacturer or a software house).
- Evidence Requirement: Job Description Analysis. Learners must list three specific tasks a QA Auditor performs that differ from a Production Supervisor.
- Key Components: * SOPs (Standard Operating Procedures): The “Rulebook.”
- Audit Trails: The “Proof.”
- Corrective Actions: The “Fix.”
Section 3: The Importance of QA (Quality & Customer)
AC 3.1: Explain the link between QA, Customer Satisfaction, and UK Law.
This task requires learners to link QA failures to specific UK legislation.
| QA Failure | Impact on Customer | Relevant UK Law/Regulation |
| Defective Product Safety | Physical Injury | Consumer Protection Act 1987 |
| Misleading Quality Claims | Financial Loss | Consumer Rights Act 2015 |
| Unsafe Food Standards | Illness | Food Safety Act 1990 |
Vocational Task: Write a “Non-Conformance Report” (NCR) based on a customer complaint scenario and identify which UK law was at risk of being breached.
Section 4: Standards and Frameworks
AC 4.1: Recognize and apply industry-specific standards.
Learners must identify which “Badge of Quality” applies to different UK sectors.
- BSI Kitemark: Understanding its role in UK consumer trust.
- UKCA Marking: (UK Conformity Assessed) – Mandatory for goods being placed on the market in Great Britain.
- Sector Specifics: * HACCP: For food-related QA.
- CQC (Care Quality Commission): For healthcare QA settings.
Workshop Delivery & Evidence Summary
To successfully complete this KPT, the learner must compile a Evidence Portfolio containing:
- A Draft SOP: A simple, one-page instruction for a routine workplace task.
- Regulatory Mapping Table: Linking workplace tasks to the Consumer Rights Act 2015.
- The “Audit Checklist”: A 5-point checklist used to verify if a process is being followed correctly.
Assessor Note: Focus on the learner’s ability to demonstrate competency. Can they identify a “Red Flag” in a process? Do they know who to report it to under UK Health and Safety (RIDDOR) or Quality guidelines?