The QualCert Certified Total Quality Management Professional (CTQMP) Certification is an internationally recognized program designed to equip learners with the knowledge and skills needed to excel in Total Quality Management (TQM). This comprehensive course covers key aspects of TQM, including quality planning, process improvement, quality control, performance measurement, and management systems, providing a strong foundation for professionals aiming to enhance organizational efficiency and effectiveness.
The course is meticulously designed to provide professionals with a comprehensive understanding of Total Quality Management (TQM) principles and practices. This program delves into essential aspects such as TQM fundamentals, methodologies, leadership, strategic planning, human resource development, quality costing, and adherence to international standards. Participants will acquire the skills necessary to foster a quality-centric culture, enhance productivity, and drive continuous improvement within their organizations.
Delivered through a flexible, assignment-based learning approach, the CTQMP program allows learners to study at their own pace from anywhere in the world. It is suitable for fresh graduates seeking a career in quality management, as well as experienced professionals and managers who want to formalize their expertise and gain internationally recognized credentials.
This course is tailored for individuals aiming to implement and manage effective quality management systems. It is particularly beneficial for quality management professionals, managers, supervisors, business owners, and recent graduates seeking to deepen their knowledge in TQM.
The curriculum encompasses modules on quality culture, leadership for TQM, strategic quality planning, and advanced concepts like Six Sigma and quality engineering. By engaging with these topics, participants will be equipped to apply quality management tools and techniques in real-world scenarios, thereby elevating organizational performance.
The CTQMP certification serves as a valuable asset for professionals dedicated to achieving excellence in quality management. By completing this course, individuals will be well-prepared to lead quality initiatives, implement effective management systems, and contribute significantly to their organizations’ success.
The QualCert Certified Total Quality Management Professional (CTQMP) is a 40-credit qualification with a Total Qualification Time (TQT) of 400 hours, including 200 Guided Learning Hours (GLH). This program is meticulously crafted to deliver focused and efficient skill development in the field of project management.
| Unit Ref# | Unit Title | Credits | GLH | TQT |
| QC06007 – 1 | Introduction to Total Quality Management | 10 | 50 | 100 |
| QC06007 – 2 | Quality Tools and Techniques | 8 | 40 | 80 |
| QC06007 – 3 | Process Improvement and Lean Management | 6 | 30 | 60 |
| QC06007 – 4 | Customer Satisfaction and Feedback | 6 | 30 | 60 |
| QC06007 – 5 | Statistical Process Control | 5 | 25 | 50 |
| QC06007 – 6 | Quality Assurance and Auditing Practices | 5 | 25 | 50 |
Entry Requirements for Certified Total Quality Management Professional (CTQMP) Certification
To enrol in the Certified Total Quality Management Professional (CTQMP) certification course, candidates must meet the following entry requirements:
1. Minimum Age
- Applicants must be at least 18 years old.
- Candidates under 18 may be considered with special approval from the training provider.
- Proof of age is required at the time of enrollment.
2. Educational Background
- A minimum of a high school diploma or equivalent is required.
- A bachelor’s degree in Business Administration, Quality Management, Engineering, or related fields is preferred.
- Previous certifications or training in quality management or process improvement are advantageous.
3. Experience
- No prior work experience is mandatory for fresh candidates.
- Professionals with 1–3 years of experience in quality management, process improvement, or operational roles are preferred.
- Practical exposure to quality audits, process analysis, and management systems is advantageous.
4. Language Proficiency
- Proficiency in English (reading, writing, and communication) is required.
- Ability to understand quality management documentation, case studies, and assignments in English.
- Additional language skills are an advantage for multinational work environments.
5. Additional Requirements
- Access to a computer and reliable internet for online learning and assignment submission.
- Commitment to complete all assessments, assignments, and practical exercises.
- Professional attitude and willingness to apply quality management principles in real-world organizational settings.
Learning Outcomes for Certified Total Quality Management Professional (CTQMP) Certification
Introduction to Total Quality Management (TQM)
- Gain a deep understanding of the core principles and philosophies of Total Quality Management (TQM).
- Explore the importance of customer focus, continuous improvement, employee involvement, and process orientation.
- Learn how TQM contributes to long-term organisational success through systematic approaches to quality.
- Develop a comprehensive understanding of the history, evolution, and global adoption of TQM in modern organisations.
- Understand how TQM integrates with other management frameworks to create a culture of quality.
Quality Tools and Techniques
- Learn how to effectively use quality tools, including Pareto charts, cause-and-effect diagrams, histograms, scatter diagrams, and control charts.
- Understand the purpose and application of each tool in identifying, analysing, and solving quality-related issues.
- Gain practical skills in selecting the right tools for specific quality challenges within different organisational contexts.
- Develop the ability to apply these tools for data-driven decision-making and continuous improvement.
- Build confidence in using quality techniques to support compliance, efficiency, and innovation.
Process Improvement and Lean Management
- Understand the principles of Lean management and their role in process optimisation and efficiency.
- Learn how to identify and systematically eliminate waste, bottlenecks, and inefficiencies across processes.
- Gain knowledge of Lean methodologies such as Kaizen, 5S, and Value Stream Mapping.
- Develop skills to design, implement, and monitor process improvements that align with organisational goals.
- Explore case studies of Lean implementation and how they drive operational excellence.
Customer Satisfaction and Feedback
- Learn about the importance of customer satisfaction as a key driver of organisational performance.
- Explore techniques for collecting and analysing customer feedback, including surveys, interviews, and digital platforms.
- Understand how to transform customer feedback into actionable improvements.
- Develop strategies to strengthen customer relationships and enhance loyalty through quality initiatives.
- Build the ability to measure customer satisfaction using industry benchmarks and performance indicators.
Statistical Process Control (SPC)
- Gain knowledge of statistical methods used to monitor, measure, and control process performance.
- Learn to implement control charts, calculate process variation, and assess process capability and stability.
- Develop the ability to apply SPC techniques to identify trends, detect variations, and reduce defects.
- Understand the role of SPC in maintaining consistent quality and achieving compliance with standards.
- Use statistical insights to support evidence-based decision-making and process improvement.
Quality Assurance and Auditing Practices
- Explore the principles of quality assurance and how they integrate into organisational quality management systems.
- Understand the auditing process, including planning, execution, reporting, and follow-up activities.
- Develop the ability to assess compliance with international quality standards (such as ISO 9001).
- Learn to identify areas of risk and opportunities for improvement within quality systems.
- Gain practical skills to conduct internal and external audits and contribute to a culture of continuous improvement.
The Certified Total Quality Management Professional (CTQMP) certification is designed for candidates from diverse professional, academic, and industry backgrounds who want to build or advance their careers in total quality management (TQM). This course provides a strong foundation in quality principles, process improvement, statistical process control, auditing practices, and customer satisfaction management, making it suitable for both beginners and experienced professionals.
Quality Management Professionals
- Quality officers and managers seeking to formalize their expertise.
- Professionals responsible for quality audits and process control.
- Staff implementing quality standards and procedures.
- Individuals aiming to improve operational efficiency.
- Professionals preparing for leadership roles in quality management.
Quality Managers and Supervisors
- Ideal for professionals already working in quality management roles who want to enhance their expertise in TQM principles, auditing, and continuous improvement strategies.
- Equips managers with the skills to develop and lead quality initiatives, process optimisation projects, and compliance programmes.
- Provides globally recognised certification to strengthen career advancement opportunities in manufacturing, healthcare, IT, and service sectors.
Quality Assurance and Quality Control Professionals
- Suitable for candidates involved in quality assurance (QA) and quality control (QC) who want to formalise their skills with a professional TQM certification.
- Helps professionals improve their ability to monitor, measure, and evaluate process performance using quality tools and techniques.
- Enhances their ability to support organisational compliance with international quality standards such as ISO 9001.
Process Improvement Specialists and Lean Practitioners
- Designed for individuals engaged in process improvement, Lean management, and Six Sigma projects.
- Provides deeper understanding of how to apply Lean methodologies, Kaizen, and statistical process control to eliminate waste and increase efficiency.
- Strengthens the ability to design, implement, and monitor effective continuous improvement initiatives.
Business and Operations Managers
- Beneficial for business leaders, operations managers, and administrators who want to integrate quality management practices into their organisations.
- Helps professionals improve decision-making, cost control, risk management, and customer satisfaction.
- Provides tools and techniques to manage projects and operations more efficiently while ensuring quality standards are consistently met.
Engineers and Technical Professionals
- Suitable for engineers, technicians, and IT professionals involved in product development, manufacturing, or technical services.
- Equips technical staff with the ability to apply TQM tools, statistical methods, and quality assurance practices in their day-to-day roles.
- Enhances collaboration between technical teams and quality departments, improving efficiency, compliance, and product reliability.
Career Changers and Aspiring Quality Professionals
- A great fit for candidates from non-quality backgrounds who want to transition into a career in quality management.
- Provides a comprehensive introduction to total quality management concepts, tools, and auditing practices, making it easier to enter the field.
- Offers a globally recognised qualification that can be applied across industries such as manufacturing, healthcare, education, IT, and logistics.
International Candidates
- Ideal for professionals outside the UK or in international markets who want to gain a globally recognised TQM certification.
- Provides knowledge and skills applicable to international standards, quality frameworks, and global best practices.
- Equips candidates with transferable expertise in quality assurance, auditing, and process improvement that can be applied worldwide.
Entrepreneurs and Business Owners
- Highly beneficial for entrepreneurs and small business owners who want to integrate quality management systems into their organisations.
- Provides practical tools to manage customer satisfaction, process efficiency, resource utilisation, and product quality.
- Helps business leaders ensure that their operations remain competitive by maintaining high-quality standards and continuous improvement.
Professionals Seeking Career Growth
- Suitable for candidates in mid-level roles who want to upgrade their skills and qualifications in quality management.
- Provides recognition, credibility, and career progression opportunities into roles such as Quality Manager, Process Improvement Specialist, or Quality Auditor.
- Enhances employability by equipping professionals with in-demand TQM skills valued across industries.
Aspiring Quality Leaders
- Professionals aiming for leadership roles in Total Quality Management.
- Individuals looking to implement effective quality strategies for organizational success.
- Managers preparing for large-scale, multi-departmental quality projects.
- Staff seeking to influence organizational performance through quality initiatives.
- Learners aspiring to gain internationally recognized credentials in TQM
Assessment and Verification
Assessment Framework :
The qualification is assessed through a structured Multiple-Choice Question (MCQ)–based examination, designed to measure both theoretical understanding and practical application of knowledge. Key features of the assessment framework include:
- Evidence-Based Assessment:
MCQs are developed using industry-aligned standards to ensure the assessment reflects real-world competencies and current professional practices. - Structured Examination Format:
The exam consists of scenario-based and knowledge-based MCQs, requiring learners to demonstrate critical thinking and subject mastery. - Performance Threshold:
Learners must obtain a minimum score of 70% to successfully complete the qualification. This benchmark ensures that every certified learner meets QualCert’s required level of competence. - Assessment Integrity:
All assessments are conducted under controlled, secure conditions at approved training centres to maintain fairness, consistency, and integrity.
Quality Assurance & Verification :
QualCert applies a comprehensive, multi-layered quality assurance system to uphold international standards and ensure the reliability of all assessment outcomes.
1. Internal Quality Assurance (IQA)
Conducted by the approved training centre:
- Assessment Review:
Centre-approved Assessors and Internal Quality Assurers (IQAs) review learner evidence, scoring accuracy, and compliance with assessment criteria. - Standardisation Activities:
Regular standardisation meetings are conducted within centres to ensure consistent marking practices across all assessors. - Continuous Improvement:
IQAs provide feedback to Assessors to enhance assessment delivery, marking reliability, and learner support.
2. External Quality Assurance (EQA)
Conducted by QualCert:
- Independent Verification:
QualCert External Quality Assurers review a sample of learner assessments to confirm accuracy, consistency, and compliance with QualCert and regulatory standards. - Centre Compliance Audits:
EQAs examine centre procedures, assessor qualifications, assessment environments, and record-keeping to ensure full adherence to quality assurance policies. - Quality and Standards Validation:
EQAs verify that assessment decisions are fair, valid, reliable, and aligned with national and international benchmarks. - Final Approval:
Once the EQA is satisfied that all quality standards have been met, the centre’s results are approved, and QualCert officially releases the certification to the learner.
QualCert delivers all qualifications exclusively through its global network of officially approved training centres.
For registration, guidance, or programme details, please contact your nearest approved training