In today’s dynamic workplace, human resources professionals play a vital role in supporting organisations to manage their most valuable asset – their people. The QualCert Level 3 Diploma in HR and Learning & Development – HR Support is a nationally recognised qualification designed to equip learners with essential HR knowledge and practical skills to thrive in support roles within HR departments.
The QualCert Level 3 Diploma in HR and Learning & Development – HR Support follows UK professional standards and is ideal for individuals beginning their career in human resources or those looking to formalise their existing experience with a credible qualification. The course covers a broad range of topics, including recruitment and selection, employee relations, HR administration, and supporting learning and development initiatives.
Throughout the programme, learners develop a clear understanding of HR policies, employment law, and best practices in managing workforce needs. They also gain valuable insights into organisational culture, performance management, and the importance of effective communication within teams.
The QualCert Level 3 Diploma in HR and Learning & Development – HR Support is suitable for HR assistants, administrators, and those working in learning and development support roles. It also benefits individuals aiming to progress into more senior HR positions or specialised areas within the profession.
On completing this qualification QualCert Level 3 Diploma in HR and Learning & Development – HR Support, learners are well prepared to contribute confidently to HR functions, supporting recruitment, training, and employee engagement activities. QualCert Level 3 Diploma in HR and Learning & Development – HR Supportalso serves as a strong foundation for further study in human resources or related fields.
Course Contents of QualCert Level 3 Diploma in HR and Learning & Development – HR Support:
The QualCert Level 3 Diploma in HR and Learning & Development – HR Support, offers 60 Credits, requiring a Total Qualification Time (TQT) of 300 hours, including 210 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC22001-1 | Introduction to Human Resources and Organisations | 10 | 35 | 50 |
| QC22001-2 | Recruitment and Selection Process | 10 | 35 | 50 |
| QC22001-3 | Employee Relations and Communication | 10 | 35 | 50 |
| QC22001-4 | HR Administration and Record Keeping | 10 | 35 | 50 |
| QC22001-5 | Supporting Learning and Development | 10 | 35 | 50 |
| QC22001-6 | Health and Safety in the Workplace | 10 | 35 | 50 |
Entry Requirements for the QualCert Level 3 Diploma in HR and Learning & Development – HR Support:
To enroll in the QualCert Level 3 Diploma in HR and Learning & Development – HR Support, following are requirement:
Minimum Age:
- Learners must be at least 16 years old to enrol on this course.
Educational Background:
- A basic level of education such as GCSEs (or equivalent) in English and Mathematics is recommended.
- No formal prior qualifications are strictly required, making this course accessible to beginners.
Experience:
- No previous experience in HR is necessary, though some familiarity with office environments or customer service roles can be beneficial.
- Suitable for individuals starting a career in HR or those working in an administrative or support capacity within HR teams.
Language Proficiency:
- Good command of English is essential for understanding course materials and completing assessments.
- For non-native speakers, an English proficiency level equivalent to CEFR B1 or IELTS 5.5 is advisable to ensure successful participation.
These entry requirements are designed to make the course accessible while ensuring learners have the foundational skills to succeed.
Learning Outcomes of QualCert Level 3 Diploma in HR and Learning & Development – HR Support:
Introduction to Human Resources and Organisations
- Understand the role and functions of HR within organisations
- Describe the structure and purpose of different types of organisations
- Explain key HR policies and procedures
- Recognise the importance of ethical practice in HR
- Identify the main stakeholders involved in HR activities
Recruitment and Selection Process
- Understand the recruitment cycle from job analysis to candidate selection
- Prepare job descriptions and person specifications
- Assist in the shortlisting and interview process
- Explain legal considerations in recruitment and selection
- Support equal opportunities and diversity during hiring
Employee Relations and Communication
- Understand the importance of positive employee relations
- Apply effective communication techniques within the workplace
- Recognise common workplace conflicts and resolution strategies
- Support employee engagement and motivation initiatives
- Describe the role of trade unions and employee representatives
HR Administration and Record Keeping
- Maintain accurate and confidential employee records
- Use HR systems and software for administrative tasks
- Understand data protection principles relevant to HR
- Assist in payroll and benefits administration
- Prepare HR documentation in line with organisational policies
Supporting Learning and Development
- Understand the purpose of learning and development in organisations
- Assist in organising training sessions and events
- Support the delivery of learning programmes and materials
- Monitor and evaluate the effectiveness of training activities
- Promote continuous professional development among employees
Health and Safety in the Workplace
- Understand legal responsibilities relating to health and safety
- Identify common workplace hazards and risk assessments
- Support the implementation of health and safety policies
- Promote a safe and healthy working environment
- Assist in emergency procedures and reporting incidents
The QualCert Level 3 Diploma in HR and Learning & Development – HR Support is designed for individuals who are starting their career in human resources or those already working in administrative or support roles within HR teams. It is ideal for:
- Aspiring HR assistants and HR support staff seeking a recognised qualification
- Office administrators and receptionists aiming to specialise in HR functions
- Employees involved in recruitment, employee relations, or learning and development support
- Individuals looking to gain practical HR knowledge to progress in the field
- Those wishing to build a foundation for further study or career development in human resources and organisational development
This course suits learners from diverse backgrounds who want to develop essential HR skills in line with UK professional standards.