In today’s fast-paced digital economy, organisations of all sizes rely on robust IT systems and solutions to support their day-to-day operations. As technology continues to evolve, so too does the need for skilled professionals who can design, implement and maintain IT solutions tailored to meet business needs. The QualCert Level 3 Diploma in Digital & IT – IT Solutions Technician is designed to equip learners with the practical knowledge and technical skills required to thrive in this dynamic field.
This diploma provides a comprehensive foundation in core IT concepts and enables learners to develop specialist skills in systems configuration, technical support, and business-focused IT solutions. Recognised across the industry, it prepares individuals for a wide range of entry-level IT roles or further study in digital technologies.
The QualCert Level 3 Diploma in Digital & IT – IT Solutions Technician is a vocationally oriented qualification developed to align with UK professional standards and meet the growing demand for qualified IT technicians. The course blends theoretical understanding with real-world application, ensuring learners gain hands-on experience that directly reflects the responsibilities of IT professionals in the workplace.
This programme is ideally suited for those looking to become proficient in supporting and configuring IT systems within organisations, with a focus on delivering effective, secure and user-friendly technology solutions.
The diploma is suitable for a wide range of learners, including school leavers, career changers, apprentices and working professionals who want to formalise or expand their IT knowledge. Whether you are entering the industry for the first time or looking to enhance your existing skills, this qualification offers a strong foundation in IT systems and support.
The course is assessed through a combination of practical tasks, project work and written assignments. These are designed to measure the learner’s ability to apply their knowledge in workplace scenarios. Delivery may be through classroom-based learning, blended learning or distance learning, depending on the training provider.
The QualCert Level 3 Diploma in Digital & IT – IT Solutions Technician offers an excellent starting point for individuals looking to build a career in the digital and technology sector. With a strong emphasis on hands-on learning and practical application, it provides the essential tools and knowledge needed to work confidently in a range of IT support and infrastructure roles.
Course Contents of QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician:
The QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician, offers 60 Credits, requiring a Total Qualification Time (TQT) of 300 hours, including 210 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC21005-1 | Fundamentals of IT Systems and Infrastructure | 10 | 35 | 50 |
| QC21005-2 | Software and Application Installation & Configuration | 10 | 35 | 50 |
| QC21005-3 | Data Management and Digital Security | 10 | 35 | 50 |
| QC21005-4 | Business-Focused IT Support | 10 | 35 | 50 |
| QC21005-5 | Troubleshooting IT Systems and User Support | 10 | 35 | 50 |
| QC21005-6 | IT Project Support and Change Management | 10 | 35 | 50 |
Entry Requirements for the QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician:
To enroll in the QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician, following are requirement:
- Minimum Age
- Learners must be at least 16 years of age at the time of enrolment.
- Educational Background
- Applicants should have one of the following:
- A minimum of four GCSEs at grades C/4 or above, including English and Mathematics
- A Level 2 qualification in IT or a related subject
- Equivalent international qualifications may also be accepted
- Experience
- No formal work experience is required for entry
- However, a basic understanding of digital technologies and computer use is recommended
- Applicants with industry experience but without formal qualifications may be considered based on an initial skills assessment or interview
- Language Proficiency
- All learners must have a good standard of written and spoken English to engage fully with the course content and assessments
- Non-native English speakers should demonstrate English language proficiency at CEFR Level B2 or an equivalent standard, such as IELTS 5.5
Learning Outcomes of QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician:
Fundamentals of IT Systems and Infrastructure
- Understand the components and functions of computer systems, servers, and network devices
- Identify different types of IT infrastructure and system architectures (e.g., client-server, cloud-based)
- Explain the purpose and operation of operating systems and network services
- Apply basic setup and configuration procedures for IT systems
- Recognise hardware compatibility, system limitations, and performance factors
Software and Application Installation & Configuration
- Install, configure, and update operating systems across multiple platforms
- Deploy and maintain software applications in accordance with user and business needs
- Manage system settings, drivers, user profiles, and permissions
- Perform software troubleshooting and resolve installation issues
- Understand licensing requirements and software compliance procedures
Data Management and Digital Security
- Explain principles of data integrity, confidentiality, and availability
- Implement basic data storage, backup, and recovery solutions
- Apply cybersecurity measures such as antivirus, encryption, and access controls
- Understand legal and regulatory requirements for data protection (e.g., GDPR)
- Use tools to monitor and report on digital security threats
Business-Focused IT Support
- Understand the role of IT within business operations and user productivity
- Communicate effectively with end-users to gather requirements and resolve issues
- Deliver IT solutions that align with organisational goals and workflows
- Support remote users and mobile devices in business environments
- Document technical work and provide user-friendly guidance and training
Troubleshooting IT Systems and User Support
- Identify and diagnose hardware, software, and network faults using structured methodologies
- Use diagnostic tools (e.g., event viewer, system logs, command-line tools) to investigate issues
- Resolve routine technical issues and escalate more complex problems appropriately
- Maintain user satisfaction through responsive and professional support
- Record incidents, solutions, and service history using ticketing systems
IT Project Support and Change Management
- Understand the basic principles of IT project management and lifecycle stages
- Contribute to project planning, documentation, and reporting tasks
- Support the implementation of system upgrades, migrations, and deployments
- Apply change control procedures and minimise disruption to services
- Collaborate with team members and stakeholders to deliver successful outcomes
The QualCert Level 3 Diploma in Digital & IT –IT Solutions Technician, is ideal for:
- School leavers (aged 16+) who are interested in building a career in IT support, systems configuration, or technical services
- Individuals with a passion for technology who prefer hands-on learning rather than purely academic study
- Career changers looking to enter the digital and technology sector with a structured, industry-aligned qualification
- Junior IT staff or support technicians who wish to formalise their existing skills and gain a recognised qualification
- Adult learners returning to education who are seeking a reliable entry point into the IT profession
- Apprentices preparing for or currently undertaking roles related to IT support, infrastructure, or systems management
- Learners aiming to progress into higher-level qualifications, such as Level 4 Diplomas, vendor certifications (e.g. CompTIA, Microsoft), or specialised digital apprenticeships
This course is suitable for anyone who wants to gain the essential skills and knowledge required to support IT systems, solve technical problems, and contribute effectively to digital operations within an organisation.