The hospitality and tourism industry is a key driver of economic growth and employment worldwide. For individuals seeking to begin their careers in this vibrant and people-focused sector, the QualCert Level 1 Diploma in Hospitality and Tourism Management offers a well-structured, entry-level qualification. This diploma is designed to introduce learners to essential industry knowledge, customer service skills, and professional conduct required for success in hospitality and tourism environments.
The QualCert Level 1 Diploma in Hospitality and Tourism Management is ideal for those who are new to the industry or who want to develop a broad understanding of key operational areas. It delivers a practical introduction to hospitality and tourism, with a focus on building confidence, communication, and industry awareness.
This diploma consists of six units, totalling 30 credits. Learners complete 120 guided learning hours (GLH) and 180 total qualification time (TQT), ensuring they receive both classroom-based knowledge and practical skill development.
The QualCert Level 1 Diploma in Hospitality and Tourism Management is an accessible and valuable qualification for anyone looking to take their first step into the industry. With a balance of theoretical understanding and hands-on learning, this diploma provides the tools and confidence needed to begin a successful career in one of the world’s most dynamic sectors.
Course Contents of QualCert Level 1 Diploma in Hospitality and Tourism Management:
The QualCert Level 1 Diploma in Hospitality and Tourism Management, offers 30 Credits, requiring a Total Qualification Time (TQT) of 180 hours, including 120 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC061100-1 | Principles of Hospitality & Tourism Management | 5 | 20 | 30 |
| QC061100-2 | Operational Management in Lodging & Food Services | 5 | 20 | 30 |
| QC061100-3 | Guest Services & Relationship Management | 5 | 20 | 30 |
| QC061100-4 | Tour Operations, Logistics & Destination Management | 5 | 20 | 30 |
| QC061100-5 | Business Planning, Finance & Yield Management | 5 | 20 | 30 |
| QC061100-6 | Ethics, Sustainability & CSR in Hospitality & Tourism | 5 | 20 | 30 |
Entry Requirements for the QualCert Level 1 Diploma in Hospitality and Tourism Management:
To enroll in the QualCert Level 1 Diploma in Hospitality and Tourism Management, following are requirement:
- Minimum Age:
- Learners must be at least 16 years old at the time of enrolment.
- Educational Background:
- No formal qualifications are required. The course is designed for beginners and those with minimal or no prior academic or vocational training in the field.
- Experience:
- No previous experience in hospitality or tourism is needed. This diploma is suitable for individuals at the start of their career journey or considering entry into the sector.
- Language Proficiency:
- Learners should have basic English language skills to engage with learning materials, participate in activities, and complete assessments.
- For non-native English speakers, a minimum of CEFR Level A2 or equivalent is recommended.
Learning QualCert Level 1 Diploma in Hospitality and Tourism Management:
Principles of Hospitality & Tourism Management
- Understand industry fundamentals and organizational structures.
- Recognize trends and growth factors in the industry.
- Identify roles of public/private sectors in tourism development.
Operational Management in Lodging & Food Services
- Manage housekeeping, front office, and F&B operations.
- Monitor quality control in service delivery.
- Coordinate staff duties and scheduling.
Guest Services & Relationship Management
- Develop guest service standards and loyalty initiatives.
- Handle guest feedback and complaints professionally.
- Enhance customer relationship management (CRM).
Tour Operations, Logistics & Destination Management
- Plan logistical aspects of travel itineraries and group tours.
- Assess infrastructure needs for tourist destinations.
- Collaborate with destination stakeholders.
Business Planning, Finance & Yield Management
- Develop basic hospitality business plans.
- Understand financial reporting and budgeting.
- Apply yield management principles.
Ethics, Sustainability & CSR in Hospitality & Tourism
- Explore corporate social responsibility frameworks.
- Implement sustainable practices in operations.
- Adhere to ethical guidelines and global standards.
The QQualCert Level 1 Diploma in Hospitality and Tourism Management, is ideal for:
- Individuals aged 16 and above starting their career in hospitality or tourism
- School leavers looking for a vocational qualification to enter the workforce
- Entry-level staff seeking to gain a recognised foundation-level qualification
- Career changers exploring opportunities in the service and tourism sectors
- Those with no prior experience who want to learn the basics of hospitality operations
- Learners preparing for further study in hospitality, tourism, or customer service-related fields
- People interested in developing workplace-ready skills such as communication, teamwork, and service standards