QualCert Level 3 Award in Hospitality and Tourism Management

The hospitality and tourism industry offers exciting career opportunities for those passionate about delivering exceptional guest experiences. To advance within this dynamic sector, acquiring a recognised qualification such as the QualCert Level 3 Award in Hospitality and Tourism Management can be a vital step. This award is designed for individuals seeking to develop practical skills and in-depth knowledge essential for supervisory and management roles.

The QualCert Level 3 Award in Hospitality and Tourism Management is a comprehensive qualification that builds on foundational skills, preparing learners to take on greater responsibilities in hospitality and tourism settings. Typically delivered over two days, the course covers six units that focus on advanced topics such as guest experience management, revenue and pricing strategies, tour operations, marketing, quality assurance, and sustainability.

This qualification is internationally recognised and aligns with industry standards, making it suitable for those aiming to enhance their professional profile and career prospects.

The Level 3 Award is usually completed over two days, with 18 guided learning hours (GLH) and 30 total qualification hours (TQT). Assessment methods may include written assignments, case studies, and practical exercises, designed to demonstrate understanding and competency.

Graduates of the Level 3 Award often progress into supervisory or junior management positions in hotels, resorts, travel companies, event management, and other tourism-related businesses. The qualification also lays the groundwork for further study in specialised hospitality or business management programmes.

The QualCert Level 3 Award in Hospitality and Tourism Management is a valuable qualification for those looking to advance their careers in a competitive and evolving industry. It offers practical knowledge, recognised certification, and the confidence needed to succeed in supervisory roles. Whether you are aiming for promotion, a career change, or further study, this course provides the essential skills and understanding to help you achieve your goals.

Course Contents of QualCert Level 3 Award in Hospitality and Tourism Management:

The QualCert Level 3 Award in Hospitality and Tourism Management, offers 6 Credits, requiring a Total Qualification Time (TQT) of 30 hours, including 18 Guided Learning Hours (GLH).

Unit Ref#Unit TitleCreditGLHTQT
QC06196-1Guest Experience Management135
QC06196-2Revenue Management & Pricing135
QC06196-3 Tour Operations & Itineraries135
QC06196-4Marketing in Hospitality Tourism135
QC06196-5Quality Assurance & Standards135
QC06196-6Sustainability & Responsible Tourism135

Entry Requirements for the QualCert Level 3 Award in Hospitality and Tourism Management:

To enroll in the QualCert Level 3 Award in Hospitality and Tourism Management, following are requirement:

  • Minimum Age:
  • Candidates must be at least 18 years old to enrol in this course.
  • Educational Background:
  • It is recommended that learners have completed a Level 2 qualification in Hospitality and Tourism Management or possess equivalent knowledge and skills. However, candidates with relevant work experience may also be considered.
  • Experience:
  • While prior work experience in the hospitality or tourism sector is not mandatory, it is beneficial. Candidates who have some practical exposure to hospitality operations or customer service roles will find the course more accessible.
  • Language Proficiency:
  • Learners should have a proficient level of English, typically at CEFR level B2 (upper-intermediate) or equivalent, to understand course content and complete assessments effectively.

Learning Outcomes of QualCert Level 3 Award in Hospitality and Tourism Management:

Guest Experience Management

  • Understand key components of delivering excellent guest experiences.
  • Analyze customer feedback to improve service quality.
  • Apply guest-centric strategies in service design.

Revenue Management & Pricing

  • Understand pricing strategies in hospitality.
  • Recognize demand forecasting and dynamic pricing techniques.
  • Apply basic revenue optimization concepts.

Tour Operations & Itineraries

  • Plan and design a basic tour package.
  • Identify key suppliers and components in a tour.
  • Understand the role of a tour operator.

Marketing in Hospitality & Tourism

  • Identify marketing strategies used in tourism.
  • Understand branding, promotion, and customer targeting.
  • Utilize basic digital marketing tools.

Quality Assurance & Standards

  • Understand the purpose of quality standards in hospitality.
  • Explore methods for measuring and maintaining service quality.
  • Recognize common international hospitality certifications.

Sustainability & Responsible Tourism

  • Define sustainable and responsible tourism.
  • Identify environmental and socio-cultural impacts of tourism.
  • Implement basic sustainable practices in hospitality.

The QualCert Level 3 Award in Hospitality and Tourism Management, is ideal for:

  • Individuals aged 18 and above seeking supervisory or junior management roles in hospitality and tourism
  • Hospitality and tourism employees looking to formalise and advance their skills with a recognised qualification
  • Professionals aiming to specialise in guest experience, marketing, or sustainable tourism practices
  • Career changers interested in entering the hospitality and tourism sectors with enhanced knowledge
  • Students progressing from Level 2 qualifications or equivalent experience seeking further development
  • Small business owners and entrepreneurs in hospitality and tourism wanting to improve operational expertise
  • Anyone aspiring to improve their leadership skills within hospitality and tourism environments