The hospitality and tourism industry continues to be one of the fastest-growing sectors in the global economy, offering diverse career opportunities and a wide range of transferable skills. For individuals looking to build a strong foundation or enhance their existing knowledge in this dynamic field, the QualCert Level 2 Award in Hospitality and Tourism Management provides a practical and industry-relevant pathway to success.
The QualCert Level 2 Award in Hospitality and Tourism Management is a short, focused course designed to give learners a deeper understanding of core principles in both the hospitality and tourism sectors. It bridges the gap between entry-level knowledge and more advanced operational and service-based competencies, making it ideal for early-career professionals or those transitioning into the industry.
This two-day course covers a variety of essential topics across four key units, each offering a blend of theoretical understanding and real-world application. The qualification is internationally recognised and aligns with best practice standards in hospitality training.
The course is delivered over two days and includes a total of 12 guided learning hours (GLH) and 16 total qualification time (TQT) hours. Assessment is typically conducted through practical tasks, short written assignments, or multiple-choice questions depending on the delivery centre.
The QualCert Level 2 Award in Hospitality and Tourism Management is an excellent entry point for individuals keen to develop a structured understanding of the sector. With practical learning outcomes, industry relevance, and a flexible learning schedule, it offers immediate value to both new entrants and those already working within the field.
Course Contents of QualCert Level 2 Award in Hospitality and Tourism Management:
The QualCert Level 2 Award in Hospitality and Tourism Management, offers 4 Credits, requiring a Total Qualification Time (TQT) of 16 hours, including 12 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06195-1 | Basics of Front‑Office Operations | 1 | 3 | 4 |
| QC06195-2 | Food & Beverage Services | 1 | 3 | 4 |
| QC06195-3 | Travel & Destination Planning | 1 | 3 | 4 |
| QC06195-4 | Introduction to Health & Safety | 1 | 3 | 4 |
Entry Requirements for the QualCert Level 2 Award in Hospitality and Tourism Management:
To enrol on the QualCert Level 2 Award in Hospitality and Tourism Management, learners should meet the following requirements:
- Minimum Age:
- Candidates must be at least 16 years old to enrol in this course.
- Educational Background:
- There are no formal academic qualifications required. However, a basic level of literacy and numeracy is recommended to successfully complete the course.
- Experience:
- No prior work experience in hospitality or tourism is necessary. The course is suitable for beginners as well as those with some practical experience seeking formal recognition.
- Language Proficiency:
- Learners should have a good understanding of English to engage with course materials and assessments effectively. For non-native speakers, a minimum CEFR level B1 (intermediate) or equivalent is advised to ensure comprehension and communication skills meet course demands.
Learning Outcomes of QualCert Level 2 Award in Hospitality and Tourism Management:
Basics of Front‑Office Operations
- Describe the functions of front-office departments.
- Understand check-in and check-out procedures.
- Recognize the importance of guest records and reservations.
Food & Beverage Services
- Identify different food service styles and environments.
- Understand the roles in food and beverage departments.
- Demonstrate basic service etiquette.
Travel & Destination Planning
- Understand how to plan basic travel itineraries.
- Identify popular travel destinations and packages.
- Explore travel modes and booking procedures.
Introduction to Health & Safety
- Recognize workplace safety hazards in hospitality.
- Understand basic hygiene and sanitation practices.
- Know emergency procedures and guest safety protocols.
The QualCert Level 2 Award in Hospitality and Tourism Management, is ideal for:
- Individuals aged 16 and above interested in starting a career in hospitality or tourism
- Early-career workers seeking to formalise their skills with a recognised qualification
- Job seekers aiming to improve their employability in hotels, restaurants, travel agencies, or related sectors
- School leavers or college students preparing for further study or work in the hospitality and tourism industry
- Employees in entry-level hospitality roles wanting to enhance their knowledge and career prospects
- Small business owners or entrepreneurs in hospitality and tourism looking to develop their operational skills
- Career changers interested in entering the hospitality and tourism sectors
- Anyone wanting a short, practical course that covers essential industry knowledge and customer service