The insurance industry remains one of the UK’s most stable and rewarding employment sectors, offering a range of roles for people with strong attention to detail and good communication skills. For those looking to build a solid foundation in this field, the QualCert Level 1 Diploma in Insurance Claims Handling provides a comprehensive introduction to the principles and practices of managing insurance claims.
This diploma goes further than a short award or certificate by giving learners a more detailed understanding of how claims are processed from start to finish. It equips beginners with practical skills and knowledge that help them become effective team members in entry-level claims roles or administrative support positions.
The QualCert Level 1 Diploma in Insurance Claims Handling includes several essential study units designed to develop practical abilities and industry awareness. Learners will gain a clear understanding of insurance operations, policy coverage, claims processes, evidence gathering, customer service and compliance requirements.
Typical topics covered include interpreting simple policy wording, handling straightforward claims, recording and reporting claims data accurately, managing customer queries and understanding the importance of ethical and legal standards within claims handling. The course uses realistic examples and activities to build confidence and prepare learners for real workplace tasks.
QualCert is trusted for delivering training that meets UK professional standards and industry requirements. Its courses are designed to be clear, practical and relevant, giving learners real confidence to use their new skills at work.
If you want to build a strong start in insurance, the QualCert Level 1 Diploma in Insurance Claims Handling is the perfect way to learn essential skills and gain a recognised qualification that helps open doors in this important industry.
Course Contents of QualCert Level 1 Diploma in Insurance Claims Handling:
The QualCert Level 1 Diploma in Insurance Claims Handling, offers 30 Credits, requiring a Total Qualification Time (TQT) of 180 hours, including 120 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06164-1 | Introduction to General Insurance | 5 | 20 | 30 |
| QC06164-2 | Core Principles of Claims Practices | 5 | 20 | 30 |
| QC06164-3 | Customer Engagement Strategies | 5 | 20 | 30 |
| QC06164-4 | Recording, Monitoring and Auditing Claims | 5 | 20 | 30 |
| QC06164-5 | Claims Documentation and Reporting Standards | 5 | 20 | 30 |
| QC06164-6 | Professional Conduct in Claims Services | 5 | 20 | 30 |
Entry Requirements for the QualCert Level 1 Diploma in Insurance Claims Handling:
To enroll in the QualCert Level 1 Diploma in Insurance Claims Handling, following are requirement:
- Minimum Age: Learners must be at least 16 years old at the time of registration.
- Educational Background: There are no formal academic requirements; however, a basic general education, such as GCSEs or an equivalent secondary school qualification, is recommended to help learners engage with course materials.
- Experience: No prior experience in insurance is needed. This diploma is designed specifically for beginners and those new to the insurance sector.
- Language Proficiency: Learners must have a reasonable standard of written and spoken English. If English is not their first language, a proficiency level equivalent to CEFR B1 (Intermediate) is recommended to ensure they can understand course materials, participate in discussions and complete assessments successfully.
These requirements ensure that learners are prepared to complete the diploma confidently and gain the full benefit of the skills and knowledge covered.
Learning QualCert Level 1 Diploma in Insurance Claims Handling:
Introduction to General Insurance
- Explain the purpose and basic structure of the general insurance market
- Identify common types of general insurance products and services
- Describe how different insurance policies relate to claims handling
Core Principles of Claims Practices
- Outline the key steps in a standard insurance claims process
- Apply basic principles to assess straightforward claims
- Recognise the importance of timelines and accurate decision-making
Customer Engagement Strategies
- Communicate clearly and professionally with customers throughout the claims process
- Use simple techniques to manage customer expectations and build trust
- Respond to customer queries and complaints effectively
Recording, Monitoring and Auditing Claims
- Record claims information accurately using standard systems and forms
- Monitor the progress of claims to ensure timely updates and resolutions
- Understand the importance of auditing claims files for quality and compliance
Claims Documentation and Reporting Standards
- Prepare clear and accurate claims documentation in line with industry standards
- Produce simple reports to support claims decisions and reviews
- Maintain confidentiality and data protection when handling claims records
Professional Conduct in Claims Services
- Apply basic ethical principles to everyday claims handling tasks
- Demonstrate awareness of regulatory requirements and professional codes of practice
- Handle sensitive information responsibly and uphold customer confidentiality
The QualCert Level 1 Diploma in Insurance Claims Handling, is ideal for:
- School leavers and college graduates who want to start a career in the insurance sector
- People with no previous insurance experience who need a structured introduction to claims work
- Administrative or customer service staff looking to move into a dedicated claims handling role
- Career changers seeking to enter the insurance industry with a recognised, practical qualification
- Employers who want to train new or junior staff with a comprehensive foundation in insurance claims handling
- Anyone interested in building skills and confidence before progressing to more advanced insurance qualifications
This diploma is ideal for anyone ready to gain job-ready skills, understand the basics of claims processes and develop the professional standards required to work in the insurance industry.