Operations management plays a vital role in ensuring the smooth running of any organisation. It involves planning, coordinating, and supervising the production and delivery of goods and services, while maintaining efficiency and quality. The QualCert Level 2 Diploma in Operations Management is designed to equip individuals with the practical skills and operational knowledge needed to succeed in this dynamic field.
Developed in line with UK professional standards, this qualification provides an ideal platform for those seeking to enhance their operational capabilities, formalise their workplace experience, or take the next step in their career.
The QualCert Level 2 Diploma in Operations Management offers a well-rounded and structured learning experience, building upon basic operational concepts introduced at Level 1. This diploma focuses on improving workflow coordination, inventory and warehouse management, supplier interactions, and compliance with operational standards.
Spanning six comprehensive study units, this diploma awards 30 credits and includes guided learning hours (GLH) and total qualification time (TQT) that reflect the depth of engagement and practical application required. The qualification is ideal for operational staff, team members, and junior supervisors who wish to enhance their skillset and gain a recognised credential.
The QualCert Level 2 Diploma in Operations Management offers a practical and career-focused learning experience for individuals seeking to advance in the operations sector. With a strong emphasis on planning, coordination, inventory, and compliance, this course delivers real value to learners and employers alike.
Whether you are building your career from the ground up or seeking to enhance your existing operational experience, this diploma provides the tools and knowledge to thrive in a wide range of industries. Enrol today and take the next step towards operational excellence.
Course Contents of QualCert Level 2 Diploma in Operations Management:
The QualCert Level 2 Diploma in Operations Management, offers 42 Credits, requiring a Total Qualification Time (TQT) of 210 hours, including 150 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06138-1 | Applied Supply Chain Management | 7 | 25 | 35 |
| QC06138-2 | Intermediate Forecasting and Scheduling Techniques | 7 | 25 | 35 |
| QC06138-3 | Process Improvement and Quality Tools | 7 | 25 | 35 |
| QC06138-4 | Customer Service in Operations | 7 | 25 | 35 |
| QC06138-5 | Operational Budgeting and Resource Allocation | 7 | 25 | 35 |
| QC06138-6 | Risk Management in Operational Context | 7 | 25 | 35 |
Entry Requirements for the QualCert Level 2 Diploma in Operations Management:
To enroll in the QualCert Level 2 Diploma in Operations Management, following are requirement:
Minimum Age
Learners must be at least 16 years of age at the time of enrolment.
Educational Background
A Level 1 qualification in operations management, business, or a related field is recommended. Alternatively, individuals with a basic general education, including functional literacy and numeracy, will be considered.
Experience
While not essential, some prior experience in an operational, administrative, or support role is advantageous. This course is particularly well-suited for those currently employed in operations or those who have previously undertaken related tasks in the workplace.
Language Proficiency
As the course is delivered in English, learners should have proficiency at Level 1 or above in English on the national qualifications framework, or an equivalent international level. This is necessary to follow course materials, participate in discussions, and complete written assignments.
Learning Outcomes of QualCert Level 2 Diploma in Operations Management:
Applied Supply Chain Management
- Understand the components and flow of a supply chain in operational settings
- Analyse supplier relationships and logistics to improve coordination
- Apply supply chain principles to support efficient operational performance
Intermediate Forecasting and Scheduling Techniques
- Use historical data to make informed forecasts for operational planning
- Apply scheduling techniques to optimise resource use and minimise delays
- Adjust plans dynamically based on demand variability and operational constraints
Process Improvement and Quality Tools
- Identify areas of inefficiency using standard process analysis tools
- Apply basic quality tools such as check sheets, cause-and-effect diagrams, and flowcharts
- Support a culture of continuous improvement within operational teams
Customer Service in Operations
- Understand the role of operations in meeting customer expectations
- Identify and resolve service-related issues through operational adjustments
- Communicate effectively with internal and external stakeholders to support satisfaction
Operational Budgeting and Resource Allocation
- Interpret basic operational budgets and cost structures
- Allocate resources effectively to meet output goals within financial limits
- Monitor spending and resource use to support operational efficiency
Risk Management in Operational Context
- Identify common risks in operations such as supply delays, safety incidents, or equipment failures
- Implement basic risk mitigation strategies and contingency plans
- Promote awareness and compliance with operational risk policies and procedures
The QualCert Level 2 Diploma in Operations Management, is ideal for:
- Employees in entry-level or support roles within operations, logistics, manufacturing, or service environments
- Individuals who have completed a Level 1 qualification and are seeking to build on their foundational knowledge
- Team members aiming to take on more responsibility in scheduling, supply coordination, or quality control
- Career changers or returners to work looking to gain a recognised qualification in operations management
- Staff in small or growing businesses who want to improve efficiency and structure in day-to-day operations
This course is suitable for those who want practical, workplace-relevant skills to support their progression into supervisory or coordinator-level roles within operational departments.