In a competitive and fast-evolving business environment, organisations depend on skilled professionals who can align operational processes with strategic objectives. The QualCert Level 3 Award in Operations Management is designed to provide individuals with the advanced knowledge and practical skills needed to lead operational activities with confidence and efficiency.
This qualification supports progression for those seeking to move beyond routine tasks and into roles that require analytical thinking, decision-making, and leadership in operational functions.
The QualCert Level 3 Award in Operations Management is a comprehensive programme delivered over two days. It includes six carefully structured study units, each contributing to a deeper understanding of the core principles and strategic practices of operations management. The qualification offers a total of 6 credits, 18 Guided Learning Hours (GLH), and 24 Total Qualification Time (TQT). It is designed to meet UK professional standards and provide career-relevant skills across sectors.
Participants will develop competencies in strategic operations planning, workflow analysis, inventory control, and quality assurance, all essential to supporting organisational performance and long-term success.
The QualCert Level 3 Award in Operations Management is a valuable qualification for professionals aiming to move into more senior operational roles or take the lead in driving organisational efficiency. By combining strategic insight with practical tools, this course empowers individuals to play a key role in enhancing operational performance across various sectors. Whether you’re seeking career progression or professional development, this award offers a strong foundation for future success in operations management.
Course Contents of QualCert Level 3 Award in Operations Management :
The QualCert Level 3 Award in Operations Management , offers 7 Credits, requiring a Total Qualification Time (TQT) of 30 hours, including 18 Guided Learning Hours (GLH).
| Unit Ref# | Unit Title | Credit | GLH | TQT |
| QC06133-1 | Strategic Role of Operations in Organisations | 1 | 3 | 5 |
| QC06133-2 | Process Mapping and Reengineering | 1 | 3 | 5 |
| QC06133-3 | Demand Forecasting and Capacity Planning | 1 | 3 | 5 |
| QC06133-4 | Resource Scheduling and Workload Balancing | 1 | 3 | 5 |
| QC06133-5 | Introduction to Lean Operations | 1 | 3 | 5 |
| QC06133-6 | Cost Efficiency in Operational Activities | 1 | 3 | 5 |
Entry Requirements for the QualCert Level 3 Award in Operations Management:
To enroll in the QualCert Level 3 Award in Operations Management, following are requirement:
Minimum Age
Learners must be at least 18 years of age at the time of enrolment.
Educational Background
A Level 2 qualification in operations management, business, or a related discipline is recommended. However, learners with a strong general education background and an interest in operations may also be considered.
Experience
While not mandatory, prior experience in an operational, administrative, supervisory, or business support role is beneficial. This qualification is ideal for those currently employed in operations who are looking to formalise and expand their skills.
Language Proficiency
Learners should have a good command of the English language to follow course content, participate in discussions, and complete assessments. English language proficiency equivalent to CEFR Level B1 or Level 1 on the National Qualifications Framework (NQF) is recommended.
Learning Outcomes of QualCert Level 3 Award in Operations Management:
Strategic Role of Operations in Organisations
- Understand how operations management supports the strategic goals of an organisation
- Identify key performance indicators used to evaluate operational success
- Analyse the impact of operational decisions on competitiveness and customer satisfaction
Process Mapping and Reengineering
- Learn how to create and interpret process maps to visualise workflows
- Identify inefficiencies and areas for improvement within operational processes
- Understand the principles of business process reengineering for performance enhancement
Demand Forecasting and Capacity Planning
- Understand the importance of accurate demand forecasting in operations
- Learn methods for predicting customer demand and planning capacity accordingly
- Identify strategies to match production or service capacity with forecasted demand
Resource Scheduling and Workload Balancing
- Develop skills in creating effective resource schedules to meet operational needs
- Understand techniques for balancing workloads across teams and departments
- Learn to manage time and resources efficiently to reduce delays and bottlenecks
Introduction to Lean Operations
- Understand the core principles of lean operations and waste reduction
- Identify the benefits of lean practices in improving process efficiency
- Learn to apply basic lean tools to streamline operational activities
Cost Efficiency in Operational Activities
- Explore strategies for reducing operational costs without compromising quality
- Understand cost control techniques relevant to materials, labour, and overhead
- Learn to assess the cost-effectiveness of operational decisions and initiatives
The QualCert Level 3 Award in Operations Management, is ideal for:
- Experienced team leaders, supervisors, or coordinators aiming to formalise their operational skills
- Professionals working in logistics, supply chain, or production roles who wish to broaden their strategic knowledge
- Individuals who have completed a Level 2 qualification in operations or business-related disciplines
- Career changers looking to enter mid-level operational roles across various industries
- Business professionals preparing for progression into management positions with operational oversight
This qualification is particularly valuable for those aspiring to lead operational improvements, implement lean practices, and contribute to cost-effective and efficient business performance.